Public Sector Support Officer
24 hours ago
This role offers an exciting opportunity to work in a dynamic Public Sector environment, supporting clients with their complaint management needs.
About the JobYou will be working closely with our clients to investigate and resolve complaints, providing high-quality support and ensuring excellent customer service.
Main Responsibilities- Manage complaints from initial contact through to resolution
- Prepare and deliver responses to complaints, ensuring quality and consistency
- Analyse complaint data to identify trends and areas for improvement
- Collaborate with colleagues to ensure effective complaint management
- Provide regular reports on complaint volumes, patterns, and resolution to Senior Management
- Proven experience in complaint handling and conflict resolution
- Strong understanding of relevant regulations, including Data Protection
- Excellent communication and interpersonal skills
- Ability to influence colleagues and drive results
- Conducting thorough investigations and making informed decisions
The estimated annual salary for this position is £30,000 - £35,000, depending on qualifications and experience.
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