Public Sector Support Officer

24 hours ago


Bath, Bath and North East Somerset, United Kingdom Gi Group Full time
Role Overview

This role offers an exciting opportunity to work in a dynamic Public Sector environment, supporting clients with their complaint management needs.

About the Job

You will be working closely with our clients to investigate and resolve complaints, providing high-quality support and ensuring excellent customer service.

Main Responsibilities
  • Manage complaints from initial contact through to resolution
  • Prepare and deliver responses to complaints, ensuring quality and consistency
  • Analyse complaint data to identify trends and areas for improvement
  • Collaborate with colleagues to ensure effective complaint management
  • Provide regular reports on complaint volumes, patterns, and resolution to Senior Management
Requirements and Qualifications
  • Proven experience in complaint handling and conflict resolution
  • Strong understanding of relevant regulations, including Data Protection
  • Excellent communication and interpersonal skills
  • Ability to influence colleagues and drive results
  • Conducting thorough investigations and making informed decisions
Salary Information

The estimated annual salary for this position is £30,000 - £35,000, depending on qualifications and experience.


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