IT Support Specialist
1 month ago
Job Summary:
We are seeking an experienced IT Support Specialist to join our team in Bristol. The successful candidate will be responsible for providing high-quality IT support and services to our clients.
About the Role:
This is a 3-month contract opportunity that involves providing IT support for a legal client. The ideal candidate will have strong experience with ITIL, Service Now, and law firm applications such as iManage.
Key Responsibilities:
- Providing technical support for service desk issues via telephone or email
- Triage and resolution of tickets (non-law firm specific and law firm specific)
- Excellent diagnostic and resolution skills
- Proficiency using ITSM ticket management system - Service Now
Requirements:
- Recent IT Service Desk experience within the legal sector
- Previous experience of working within an IT Support role
- Windows 10/11 administration and support
- Service Now experience essential
- Law firm applications such as iManage
- ITIL practices - implementing best practices
- Microsoft Office applications (M365) - administration and support
- Active Directory experience
- Multi-Factor Authentication (MFA)
What We Offer:
This is a fantastic opportunity to work with a reputable organization initially on a 3-month contract with potential for extension. The successful candidate will be required to work onsite in Bristol.
Salary Information:
The estimated salary range for this position is £25,000-£35,000 per annum, depending on experience.
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