Resident Student Complaints Resolution Expert

2 days ago


Bath, Bath and North East Somerset, United Kingdom LA International Full time

We are seeking an experienced Complaints Officer to oversee the effective management of resident student complaints, ensuring all concerns are handled with professionalism, sensitivity, and timeliness. This role is responsible for the end-to-end process of reviewing, investigating, and responding to resident student complaints, while also maintaining oversight of guest and customer complaints received by the broader department.

The Ideal Candidate

  • Must have demonstrable experience in formal complaints handling processes and best practices.
  • Should have experience in dealing with conflict resolution.
  • Demonstrates ability to multitask and deliver a range of complex projects and tasks to tight deadlines.
  • Awareness of relevant regulations, data protection, and confidentiality standards in complaints handling is essential.
  • Understanding of and commitment to Equality and Diversity, including the Equality Act 2010, is necessary.
  • Experience of working in the Higher Education sector is preferred.
  • Knowledge of legislation and guidance relating to complaint handling is required.

This is a challenging yet rewarding opportunity for a highly organized and detail-focused individual to make a real difference in our community.

About LA International

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from a large site in the UK. We welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Benefits

We offer a competitive salary and benefits package, including professional development opportunities and a dynamic work environment.



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