Dispute Resolution Officer

22 hours ago


Bath, Bath and North East Somerset, United Kingdom Gi Group Full time
Job Title: Dispute Resolution Officer

Gi Group is seeking a highly skilled Dispute Resolution Officer to join our team in Bath. This role involves managing disputes and complaints, ensuring timely and professional responses.

Main Responsibilities:

  • Investigate and review all disputes and complaints thoroughly, considering relevant procedures
  • Draft comprehensive and empathetic responses to disputes and complaints, adhering to quality standards
  • Accurately record details of disputes, investigations, and resolutions
  • Engage with disputants via various channels and de-escalate situations professionally
  • Identify dispute trends and provide insights for improvement initiatives
  • Regularly report on dispute volumes, patterns, and resolution to Senior Management

The estimated salary for this position is £32,500 per annum, based on industry standards and location.



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