Dispute Resolution Specialist
1 day ago
Pertemps Bristol Commercial requires a skilled Complaints Officer for a three-month assignment in the education sector.
In this critical role, you will be responsible for managing and resolving customer complaints effectively, maintaining professional relationships, and upholding company standards.
Key Tasks:- Address client complaints promptly and fairly, following established protocols
- Forward complaints to relevant teams or departments when necessary
- Keep accurate records of all interactions, including correspondence and meetings
- Engage with customers, students, and colleagues through various communication channels
- Analyse patterns in customer complaints to inform improvements
- Juggle multiple complaints and tasks efficiently, prioritising deadlines and needs
- Demonstrated experience in handling disputes and complaints
- Background in conflict resolution and mediation
- Relevant work experience in a similar field, such as education
- Excellent organisational skills and attention to detail
- Able to handle sensitive issues with tact and professionalism
The expected salary for this position ranges from £30,000 to £35,000 per annum, considering a standard 37-hour workweek.
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