Complaints Resolution Specialist
1 week ago
Pertemps is seeking a temporary Complaints Officer to oversee the effective management of complaints in the education sector.
Key Responsibilities:- Respond to complaints and adhere to established procedures.
- Direct complaints to the appropriate department.
- Maintain accurate records and document all relevant details.
- Communicate with visitors, students, and staff via telephone, email, and in person.
- Analyse and identify trends in complaints.
- Efficiently manage multiple complaints and tasks.
- Proven experience in handling complaints.
- Background in conflict resolution.
- Experience within the higher education sector.
- Strong organisational skills.
- Ability to manage sensitive situations with empathy.
The estimated salary for this role is between £30,000-£35,000 per annum, based on an hourly rate. The specific salary will be determined by the client.
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