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Complaints Handling Coordinator

3 weeks ago

Bath, Bath and North East Somerset, United Kingdom Pertemps Bristol Commercial Full time

Job Description

Pertemps is seeking a Complaints Handling Coordinator to join their team on a temporary basis. In this role, you will be responsible for coordinating the effective management of customer complaints, ensuring that concerns are addressed promptly and professionally.

Main Responsibilities:

  • Manage and track customer complaints from receipt to resolution
  • Collaborate with team members to ensure efficient complaint handling
  • Maintain accurate records of all relevant details
  • Communicate with customers via telephone, email, and in person
  • Analyse and identify trends in customer complaints to inform process improvements
  • Work efficiently to manage multiple customer complaints and tasks

Requirements and Qualifications:

  • Demonstrated experience in customer service or complaint handling
  • Strong organisational skills and attention to detail
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines
  • Knowledge of relevant laws and regulations governing customer complaints

Salary and Benefits:

The estimated salary for this position is £31,500-£36,500 per annum, based on an hourly rate of £15-£17.50. The role offers a fixed-term contract lasting approximately three months.