Customer Service Investigator

20 hours ago


Bath, Bath and North East Somerset, United Kingdom Pertemps Bristol Commercial Careers Full time

We are seeking a Complaints Officer to join our team at Pertemps Bristol Commercial Careers. This is a temporary role, lasting three months, with a commitment until 28th February 2025.

Job Summary:

This Complaints Officer will be responsible for managing and responding to complaints in a professional and timely manner, ensuring that concerns are addressed fairly and impartially.

Key Responsibilities:
  • Manage and respond to complaints in accordance with established procedures
  • Direct complaints to the relevant department or individual
  • Maintain accurate records of all relevant details
  • Develop and implement strategies to reduce complaints and improve services
Requirements:
  • Proven experience in complaint handling and dispute resolution
  • Background in customer service and conflict resolution
  • Experience within the education sector, preferably in higher education
  • Strong organisational skills and ability to manage multiple tasks efficiently
  • Ability to empathise with sensitive situations and individuals
Estimated Salary:

The estimated salary for this role is between £32,000 and £37,000 per annum, based on a temporary assignment.



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