Customer Service Representative
22 hours ago
We are seeking a highly skilled and motivated Customer Service / Returns Administrator to support our commitment to outstanding customer service and efficient handling of returns, product exchanges, and warranty claims.
Key Responsibilities:- Manage warranty claims, credit notes, and product returns or exchange requests effectively.
- Arrange and track collections, liaising with manufacturers for claim submissions in a timely manner.
- Coordinate with preferred couriers, monitoring parcel delays and resolving issues related to losses or damages.
- Provide friendly, professional support to customers through phone calls and other communication channels.
- Support all aspects of customer service, ensuring enquiries and issues are handled promptly, including greeting customers face-to-face in the showroom where required.
- IT Literacy: Proficiency in MS Office, particularly Excel, is essential.
- Customer Service Skills: Strong telephone manner and customer-centric approach are crucial for success in this role.
Monday - Thursday 8.00pm; Saturday Mornings (1 in 7): 9am - 12noon
Benefits:- Salary: £26,500 per annum, negotiable depending on experience.
- Annual leave starts at 22 days plus bank holidays, rising to 25 days with 5 years of service.
- A comprehensive healthcare cashback package allows you to claim back healthcare costs such as optical, dental, physio, and more.
- Access to 24/7 Private GP appointments for added convenience.
- Discounts from over 3,000 retailers, enhancing your shopping experience.
- An Employee Assistance Programme offering assistance for topics such as mental health, addiction, housing, debt advice, bereavement support, and more.
- Regular staff social events foster team cohesion and camaraderie.
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