Automotive Customer Service Representative

1 month ago


Bath, Bath and North East Somerset, United Kingdom Additional Resources Full time

Service Advisor Opportunity

We are seeking a skilled Automotive Customer Service Representative to join our team at Additional Resources. In this role, you will handle incoming and outgoing calls with customers needing vehicle maintenance, converting these interactions into workshop appointments.

About the Role:

This is an exciting opportunity for a Customer Service Professional who is passionate about delivering exceptional customer experiences. As a Service Advisor, you will be the first point of contact for customers, providing them with expert advice and guidance on vehicle maintenance and repairs.

Your Key Responsibilities:

  • Handle incoming and outgoing calls with customers, responding to their queries and concerns in a professional and courteous manner.
  • Convert customer interactions into workshop appointments, ensuring that vehicles are serviced and repaired efficiently and effectively.
  • Provide expert advice and guidance to customers on vehicle maintenance and repairs, helping them to make informed decisions about their vehicle's upkeep.
  • Work closely with colleagues to ensure seamless communication and coordination, guaranteeing that customer needs are met and exceeded.

About You:

To succeed in this role, you will need to have excellent communication and interpersonal skills, as well as a strong ability to work under pressure. You will also need to be able to multitask, prioritizing multiple tasks and deadlines while maintaining a high level of accuracy and attention to detail.

What We Offer:

  • A competitive salary of £28,000 per annum.
  • A supportive and collaborative working environment, with opportunities for professional growth and development.
  • Excellent benefits, including [insert benefits here].

About Additional Resources:

At Additional Resources, we are committed to delivering exceptional customer experiences. We pride ourselves on our friendly and approachable service, and we are always looking for talented individuals who share our passion for customer satisfaction.



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