Customer Service Supervisor

2 days ago


Bath, Bath and North East Somerset, United Kingdom Bill's Restaurants Full time

**Job Description:**

We are seeking a talented and ambitious Customer Service Supervisor to join our team at Bill's Restaurants. As an Assistant Manager, you will play a key role in leading our front-of-house team to deliver exceptional customer service and driving sales growth.

**Key Responsibilities:**

  • Lead by example, demonstrating a positive attitude and commitment to delivering excellent customer service.
  • Manage and motivate a team of staff to achieve high standards of performance and customer satisfaction.
  • Ensure the restaurant is consistently clean and well-maintained, with a focus on health and safety.
  • Monitor and manage customer feedback, identifying areas for improvement and implementing changes.

**Requirements:**

  • Proven experience in a Customer Service Supervisory role or equivalent.
  • Excellent leadership and communication skills.
  • Ability to work effectively under pressure and make sound decisions quickly.
  • Strong knowledge of hospitality industry trends and best practices.

**Salary:**

£30,000 - £40,000 per annum (dependent on experience).

**Benefits:**

  • Industry-leading benefits package, including Wagestream, Mental Health counselling sessions, and access to online courses.
  • Ongoing training and development opportunities.
  • Regular social activities and team-building events.


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