Customer Relations Manager
4 days ago
Pertemps Bristol Commercial is seeking a Customer Relations Manager to oversee the effective management of complaints within the education sector. This three-month assignment requires professional, empathetic, and timely responses to concerns.
Key Responsibilities- Respond to complaints adhering to established procedures
- Direct complaints to the appropriate department
- Maintain accurate records documenting all relevant details
- Communicate with visitors, students, and staff via telephone, email, and in person
- Analyse and identify trends in complaints
- Efficiently manage multiple complaints and tasks
The ideal candidate will have proven experience in handling complaints, a background in conflict resolution, and experience within the higher education sector. Strong organisational skills and the ability to manage sensitive situations with empathy are essential.
We estimate that this role pays between £20-£25 per hour, based on an annual salary of £30,000-£35,000.
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Customer Relations Specialist
4 days ago
Bath, Bath and North East Somerset, United Kingdom Pertemps Bristol Commercial Full timeJob OverviewPertemps is seeking a Customer Relations Specialist to join their team on a temporary assignment. This role involves overseeing the effective management of complaints, ensuring concerns are addressed professionally and within a timely manner.Main Responsibilities:Respond to customer complaints in accordance with established proceduresDirect...
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External Relations Manager
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom Rethink Recruitment Full timeAbout the Role:Rethink Recruitment is excited to announce a new opportunity for an External Relations Manager to join our dynamic team. This role offers a unique chance to make a significant impact on the firm's external presence and reputation.Key Responsibilities:• Develop and execute a comprehensive external relations strategy to build strong...
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Employee Relations Manager
4 weeks ago
Bath, Bath and North East Somerset, United Kingdom Office Angels Full timeTransforming HR Operations in a Respected UK Recruitment AgencyAt Office Angels, we are dedicated to delivering exceptional recruitment services, and we are now seeking an accomplished Employee Relations Manager to join our team. In this critical role, you will lead the development and implementation of HR strategies, ensuring compliance with employment law...
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Employee Relations Specialist
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Horizon Recruitment Solutions Full timeHiring for an experienced Human Resources (HR) Case Manager who can support our client's business in the South West region.The right person will have extensive experience in handling complex employee relations issues, ensuring good employment practice and compliance with relevant laws and regulations.This is a remote opportunity, requiring self-motivation...
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Employee Relations Specialist
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom CV-Library Full timeAbout the RoleAs an Employee Relations Specialist, you will be responsible for ensuring good employment practice through the provision of clear advice and guidance in line with our company's HR policies, procedures, and guidelines.You will need to be able to adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory...
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Customer Complaint Manager
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Gi Group Full timeJob Title: Customer Complaint ManagerWe have an exciting opportunity for a Customer Complaint Manager to join our Public Sector client in Bath. The successful candidate will oversee the management of customer complaints, ensuring prompt and professional responses.Key Responsibilities:Conduct thorough investigations into customer complaints, following...
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Public Relations Lead
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Rethink Recruitment Full timeA dynamic opportunity has arisen for a PR Manager to drive the firm's PR and external communications strategy. With a passion for media relations, you will be responsible for managing the firm's brand by delivering engaging campaigns across various channels.Job DetailsThis role involves developing thought leadership, writing profiles, creating copy for...
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Customer Experience Manager
1 month ago
Bath, Bath and North East Somerset, United Kingdom Kaplan International Languages (Aspect International Language Academies Ltd) Full time**About This Role**Kaplan International Languages is seeking an experienced Customer Experience Manager to lead our student services team. As a key member of our management team, you will be responsible for delivering exceptional customer experiences, managing student administration, and ensuring compliance with regulatory requirements.**Responsibilities**-...
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Customer Relationship Builder
5 days ago
Bath, Bath and North East Somerset, United Kingdom Solidus Solutions Full timeAbout the RoleWe are seeking a highly skilled Customer Relationship Builder to join our team at Solidus Solutions. As a Key Account Manager, you will be responsible for building and maintaining strong relationships with key customers to drive business growth.Key Responsibilities:Work closely with the Sales Director to develop and implement sales strategies...
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Public Relations Liaison Specialist
4 weeks ago
Bath, Bath and North East Somerset, United Kingdom The Right Ethos - Specialist External Affairs Recruitment Full timeThe Right Ethos is seeking a skilled Public Relations Liaison Specialist to join our team in Bath. This full-time role comes with an estimated salary of £35,000.About the RoleThis exciting opportunity will see you play a vital part in supporting the delivery of AmplifyChange's communications strategy. You'll work closely with the Communications Manager and...
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Customer Experience Manager
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Castore Full timeAbout CastoreAt Castore, we're driven by a single-minded passion to empower athletes with the best sportswear in the world. Our DNA is built on the philosophy of 'Better Never Stops,' and we live by this mantra every day.We leverage cutting-edge engineering and innovative technical fabrics to create exceptional sportswear for elite athletes who demand the...
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Customer Service Representative
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom CV-Library Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service / Returns Administrator to support our commitment to outstanding customer service and efficient handling of returns, product exchanges, and warranty claims.Key Responsibilities:Manage warranty claims, credit notes, and product returns or exchange requests effectively.Arrange and...
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Customer Service Manager
1 month ago
Bath, Bath and North East Somerset, United Kingdom The White Company Full timeAre you a motivated and enthusiastic individual looking for a new challenge? We are seeking a highly skilled Store Supervisor to join our team at The White Company.In this role, you will be responsible for leading and motivating a team of sales assistants to deliver exceptional customer service and achieve sales targets. You will also work closely with the...
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Customer Experience Technician
4 days ago
Bath, Bath and North East Somerset, United Kingdom Total Training Provision Full timeWe're looking for a skilled Customer Experience Technician to join our support team at Total Training Provision! In this exciting opportunity, you'll play a key role in delivering exceptional technical support services to our customers.About the Role:We're offering a competitive salary of £28,000 - £33,000 per annum, depending on experience.As a Customer...
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Customer Service Professional
5 days ago
Bath, Bath and North East Somerset, United Kingdom Thrive Group Full timeWe are Thrive Group, a pioneering company in the automotive sector, dedicated to delivering exceptional services to our customers.About the Position:This is an exciting opportunity for a skilled Service Advisor to join our team in Bath.The ideal candidate will possess excellent customer service skills and a passion for delivering high-quality results.Key...
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Public Relations Specialist
4 weeks ago
Bath, Bath and North East Somerset, United Kingdom Rethink Recruitment Full timeExciting Opportunity to Advance Your CareerWe are seeking a highly skilled Public Relations Specialist to join our Marketing and Business Development team in the Bath office.Your primary responsibility will be to manage the firm's PR and external communications strategy, leveraging various channels to strengthen our brand.About the RoleThis position offers...
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Retention and Customer Experience Manager
1 week ago
Bath, Bath and North East Somerset, United Kingdom Future Publishing Full timeCareer OpportunityWe are seeking an experienced Retention and Customer Experience Manager to join our team at Future Publishing. As a key member of our marketing department, you will be responsible for leading our retention marketing efforts and developing effective marketing strategies to drive business growth.Main Responsibilities:Analyze customer data to...
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Bath, Bath and North East Somerset, United Kingdom Appleby Westward Group Full timeWe are seeking a highly motivated and experienced Retail Store Manager to join our team in Bristol and Bath. As a Retail Store Manager, you will be responsible for leading a team of colleagues, providing exceptional customer service, and maintaining high store standards.Key Requirements:Experience in retail management, preferably in a convenience store...
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Digital Customer Loyalty Manager
1 month ago
Bath, Bath and North East Somerset, United Kingdom Future Publishing Full timeJob DescriptionThis Digital Customer Loyalty Manager role involves developing and executing retention marketing strategies that maximize lifetime value across our digital subscriber base. As part of our marketing team, you will be responsible for planning and implementing retention marketing roadmaps, ensuring continual improvement through a test and learn...
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Rotork Customer Service Lead
1 month ago
Bath, Bath and North East Somerset, United Kingdom Rotork Full timeWe're seeking a results-driven professional to join our customer service team as Rotork Customer Service Lead. In this role, you'll be responsible for coaching, mentoring, and inspiring direct reports to achieve exceptional performance.As part of our team, you'll enjoy a comprehensive compensation package, including a salary of $130,000 - $190,000 per year,...