Customer Relations Manager

4 days ago


Bath, Bath and North East Somerset, United Kingdom Pertemps Bristol Commercial Full time

Pertemps Bristol Commercial is seeking a Customer Relations Manager to oversee the effective management of complaints within the education sector. This three-month assignment requires professional, empathetic, and timely responses to concerns.

Key Responsibilities
  • Respond to complaints adhering to established procedures
  • Direct complaints to the appropriate department
  • Maintain accurate records documenting all relevant details
  • Communicate with visitors, students, and staff via telephone, email, and in person
  • Analyse and identify trends in complaints
  • Efficiently manage multiple complaints and tasks

The ideal candidate will have proven experience in handling complaints, a background in conflict resolution, and experience within the higher education sector. Strong organisational skills and the ability to manage sensitive situations with empathy are essential.

We estimate that this role pays between £20-£25 per hour, based on an annual salary of £30,000-£35,000.



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