Customer Relations Specialist
6 days ago
Job Overview
Pertemps is seeking a Customer Relations Specialist to join their team on a temporary assignment. This role involves overseeing the effective management of complaints, ensuring concerns are addressed professionally and within a timely manner.
Main Responsibilities:
- Respond to customer complaints in accordance with established procedures
- Direct complaints to the appropriate department or team member
- Maintain accurate records of all relevant details
- Communicate with customers via telephone, email, and in person
- Analyse and identify trends in customer complaints
- Efficiently manage multiple customer complaints and tasks
Key Requirements:
- Proven experience in handling customer complaints
- Background in conflict resolution or dispute mediation
- Experience working within the education sector or a similar industry
- Strong organisational skills and ability to multitask
- Ability to manage sensitive situations with empathy and professionalism
Salary and Benefits:
The estimated salary for this position is £31,500-£36,500 per annum, based on an hourly rate of £15-£17.50. The role offers a fixed-term contract lasting approximately three months.
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