Customer Care Specialist

1 week ago


Bath, Bath and North East Somerset, United Kingdom Total Training Provision Full time
Job Description:

We are seeking an enthusiastic and dedicated Customer Care Specialist - Telecoms Industry to join our team at Total Training Provision.

In this role, you will be responsible for delivering exceptional customer service, resolving technical issues and escalating complex problems to senior staff members.

You will also contribute to the development of knowledge base articles and ensure that solutions are readily available to both colleagues and customers.

A competitive salary of £22,500 - £28,000 per annum, depending on experience, is on offer for this challenging opportunity.

Responsibilities:
  • Provide top-notch customer service, responding promptly to customer inquiries.
  • Collaborate with internal teams to address complex technical issues.
  • Develop and maintain strong relationships with customers and partners.
Requirements:
  • Proven experience in customer-facing roles or technical support.
  • Excellent communication and interpersonal skills.
  • Ability to work in a dynamic, fast-paced environment.


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