Customer Success Specialist

3 weeks ago


Bath, Bath and North East Somerset, United Kingdom LEAP Legal Software Full time
About the Job

We are looking for a highly motivated and experienced Customer Success Specialist to join our Client Success team at LEAP Legal Software.

As a key member of our team, you will work closely with clients to understand their business needs and provide tailored solutions to help them achieve their goals.

About the Company

LEAP Legal Software has been operating since 1987 and is a leading provider of legal business management software.

Our software is used by law firms across the UK and we take pride in providing exceptional customer service and support.

Responsibilities

  • Conduct in-depth analysis of client requirements and objectives.
  • Gather and relay client feedback to internal teams.
  • Develop and implement effective training plans to ensure clients have the skills they need to succeed.
  • Provide expert guidance and support to clients to help them get the most out of our software.

Requirements

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Must be a car owner with a full UK driving license.
  • Willing to travel when required.

What We Offer

  1. A competitive salary of £50,000 - £60,000 per annum, depending on experience.
  2. An excellent benefits package, including private health insurance, life insurance cover, employee assistance program, 25 days holiday (plus 8 bank holidays), and free light lunch and snacks.


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