Customer Success Business Growth Manager

3 days ago


Bath, Bath and North East Somerset, United Kingdom Propel Full time
Job Overview

Propel is partnering with a fast-growing SaaS and advisory business to propel customer success. With nearly 2,000 customers and over 50% year-on-year growth, they are leaders in their field.

This role involves leading a high-performing renewals team to achieve performance targets, mentoring team members, and taking ownership of a small portfolio of prestigious accounts.

The ideal candidate is an exceptional leader with strong focus on people, proven experience in customer success, and excellent communication skills.

  • Predicted salary: £65,000 - £80,000 per annum.
Key Responsibilities
  • Lead the renewals team to exceed performance targets.
  • Mentor and inspire team members to foster a positive culture.
  • Take ownership of a small portfolio of prestigious accounts.
Requirements
  • Proven experience in customer success or similar environment.
  • Strong analytical and organisational abilities.
  • High emotional intelligence and empathy.
  • Proficiency in CRM systems and MS Office.


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