Leasehold Service Director
1 day ago
About the Role:
Remedy Social Work is seeking an experienced professional to lead our Leasehold and Income Service. The successful candidate will oversee the efficient delivery of services, ensuring exceptional customer experience for residents. This hybrid role requires regular on-site attendance.
Key Responsibilities:
1. Oversee the Leasehold and Income Service to deliver efficient, customer-focused outcomes.
2. Lead rent and service charge setting processes, including member sign-off and resident engagement.
3. Manage relationships with elected members, senior managers, and external stakeholders.
4. Drive improvements in service delivery by actively seeking customer feedback and applying a commitment to equality and diversity.
Requirements:
Extensive experience in managing a local authority leasehold and income service with expert knowledge of social housing legislation, regulation, and finance.
Proven experience of working within complex services and political environments, collaborating with elected members, senior managers, and partner organizations.
Strong leadership and stakeholder management skills with the ability to influence and engage effectively through excellent written and verbal communication.
A customer-focused mindset, ensuring services are designed and reviewed from the perspective of residents.
A demonstrated commitment to equality and diversity, showing personal leadership in promoting inclusivity.
Salary: £60,000 - £80,000 per annum depending on experience.
About Us:
Remedy Social Work is committed to delivering high-quality services that meet the needs of our residents. We strive to create a positive work environment that fosters collaboration and innovation.
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