Leasehold Operations Director

1 day ago


City of Westminster, Greater London, United Kingdom CV-Library Full time
Job Overview:

Colbern Limited is seeking an experienced Leasehold Operations Director to lead and deliver a high-performing service for residents in Westminster. This is a challenging role that requires strong leadership and stakeholder management skills.

About the Role:

The successful candidate will oversee the Leasehold and Income Service to deliver efficient, customer-focused outcomes. Key responsibilities include leading rent and service charge setting processes, managing relationships with elected Members, senior managers, and external stakeholders, and driving improvements in service delivery.

This role requires extensive experience in managing a Local Authority Leasehold and Income Service, with expert knowledge of social housing legislation, regulation, and finance. The ideal candidate will have strong leadership and stakeholder management skills, with the ability to influence and engage effectively through excellent written and verbal communication.

Responsibilities:
  • Oversee the Leasehold and Income Service to deliver efficient, customer-focused outcomes
  • Lead rent and service charge setting processes, including Member sign-off and resident engagement
  • Manage relationships with elected Members, senior managers, and external stakeholders
  • Drive improvements in service delivery by actively seeking customer feedback and applying a commitment to equality and diversity in all aspects of the role
  • Ensure compliance with social housing legislation, regulation, and consumer standards
Salary:

£376.95 per day PAYE or £510.35 per day Limited paid via Umbrella Company inside IR35



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