Interim Director of Property and Revenue
2 days ago
We are seeking a highly skilled Interim Head of Leasehold and Income Services to lead a high-performing team dedicated to delivering exceptional services for residents. This strategic role involves working closely with senior leadership to ensure compliance with social housing legislation and regulation, while driving improvements in rent and service charge processes and delivering a customer-centric approach.
Key Responsibilities- Oversee the Leasehold and Income Service, ensuring efficient operations, excellent customer service, and compliance with all relevant legislation and standards.
- Lead rent and service charge setting processes, ensuring thorough Member sign-off and active resident engagement.
- Build and maintain strong relationships with elected Members, senior managers, and external stakeholders. Respond to enquiries, provide briefing notes, and produce detailed reports.
- Actively seek and implement customer feedback to drive service improvements, ensuring a focus on equality, diversity, and inclusivity in all aspects of the role.
- Ensure services meet social housing legislation, regulation, and consumer standards, identifying opportunities for service innovation and optimization.
Our ideal candidate will have extensive experience managing Local Authority Leasehold and Income Services, including expertise in rent and service charge processes. They should also have a strong understanding of social housing legislation, consumer standards, and financial frameworks within a Local Authority setting.
In addition to their technical skills and knowledge, our ideal candidate will possess proven ability to lead high-performing teams, influence stakeholders, and collaborate effectively with elected Members and senior managers.
About UsCarrington West is a specialist recruitment agency with over 100 years of combined experience in the housing market. We understand the needs of our clients and candidates and strive to deliver exceptional results.
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