Director of Housing Services and Compliance
1 day ago
This is an exciting opportunity to join Carrington West as an Interim Head of Leasehold and Income Services. You will have the chance to work with a high-performing team and make a real difference in the lives of residents.
Key Responsibilities- Oversee the Leasehold and Income Service, ensuring efficient operations and excellent customer service.
- Lead rent and service charge setting processes, ensuring thorough Member sign-off and active resident engagement.
- Build and maintain strong relationships with elected Members, senior managers, and external stakeholders.
- Actively seek and implement customer feedback to drive service improvements.
- Ensure services meet social housing legislation, regulation, and consumer standards.
To be successful in this role, you will need:
- Extensive experience managing Local Authority Leasehold and Income Services.
- Strong understanding of social housing legislation, consumer standards, and financial frameworks.
- Proven ability to lead high-performing teams and influence stakeholders.
- Exceptional written and verbal communication skills.
- Demonstrated commitment to resident engagement, equality, and diversity.
Carrington West is a specialist recruitment agency with a reputation for delivering exceptional results. We understand the needs of our clients and candidates and strive to provide outstanding support and guidance throughout the recruitment process.
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