Head of Leasehold and Service Charge Operations

1 day ago


City of Westminster, Greater London, United Kingdom CV-Library Full time
About the Role

We are seeking an experienced professional to fill the position of Interim Head of Leasehold and Income Services. This role requires a highly skilled individual who can lead a team and drive improvements in rent and service charge processes while ensuring compliance with social housing legislation and regulation.

Key Responsibilities
  • Oversee the Leasehold and Income Service, ensuring efficient operations and excellent customer service.
  • Lead rent and service charge setting processes, ensuring thorough Member sign-off and active resident engagement.
  • Build and maintain strong relationships with elected Members, senior managers, and external stakeholders.
  • Actively seek and implement customer feedback to drive service improvements.
  • Ensure services meet social housing legislation, regulation, and consumer standards.
Requirements

To be successful in this role, you will need:

  • Extensive experience managing Local Authority Leasehold and Income Services.
  • Strong understanding of social housing legislation, consumer standards, and financial frameworks.
  • Proven ability to lead high-performing teams and influence stakeholders.
  • Exceptional written and verbal communication skills.
  • Demonstrated commitment to resident engagement, equality, and diversity.
About Us

Carrington West is a specialist recruitment agency with a deep understanding of the housing market. We pride ourselves on delivering exceptional results and providing outstanding support to our clients and candidates.



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