Senior Leasehold and Income Services Manager
2 days ago
We are seeking an experienced Senior Leasehold and Income Services Manager to lead and deliver a high-performing service for residents in Westminster. This is a hybrid role, requiring regular on-site attendance on a weekly basis.
About the Role:The successful candidate will oversee the Leasehold and Income Service to deliver efficient, customer-focused outcomes. Key responsibilities include leading rent and service charge setting processes, managing relationships with elected Members, senior managers, and external stakeholders, and driving improvements in service delivery.
This role requires extensive experience in managing a Local Authority Leasehold and Income Service, with expert knowledge of social housing legislation, regulation, and finance. The ideal candidate will have strong leadership and stakeholder management skills, with the ability to influence and engage effectively through excellent written and verbal communication.
Key Responsibilities:- Oversee the Leasehold and Income Service to deliver efficient, customer-focused outcomes
- Lead rent and service charge setting processes, including Member sign-off and resident engagement
- Manage relationships with elected Members, senior managers, and external stakeholders
- Drive improvements in service delivery by actively seeking customer feedback and applying a commitment to equality and diversity in all aspects of the role
- Ensure compliance with social housing legislation, regulation, and consumer standards
£376.95 per day PAYE or £510.35 per day Limited paid via Umbrella Company inside IR35
Benefits:This is an exciting opportunity to join our team and contribute to delivering exceptional services for residents in Westminster.
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Leasehold and Income Service Director
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Leasehold Services Manager
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Leasehold Service Director
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