Head of Customer Journey Design

1 day ago


Metropolitan Borough of Solihull, United Kingdom oilandgas Full time

We're on a mission to revolutionize the way we serve our customers, and we need your expertise to make it happen As the Head of Customer Journey Design, you'll play a pivotal role in shaping our customer experience strategy. Your passion for journey mapping, service blueprinting, and user experience design will enable us to deliver world-class experiences that drive engagement and loyalty.

This is a fantastic opportunity to work on high-impact projects, develop your skills, and grow your career. You'll collaborate with cross-functional teams to design and implement innovative solutions that meet our customers' needs. With a focus on continuous improvement, you'll contribute to the development of our customer experience and improvement roadmap.

Responsibilities
  • Developing and implementing customer journey maps that capture the essence of our customers' experiences.
  • Utilising service blueprinting techniques to optimise front-end and back-end processes.
  • Crafting engaging stories and visuals to communicate complex ideas and inspire stakeholders.
  • Working closely with senior leaders to inform business decisions and shape the customer experience strategy.
  • Leveraging digital tools and platforms to create interactive journey maps and facilitate stakeholder engagement.

You'll thrive in this role if you have a strong background in customer experience, journey mapping, and service design. Excellent communication and interpersonal skills are a must, as you'll work closely with colleagues at all levels to achieve our goals. We offer a competitive salary package, including a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings.



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