Head of Customer Journey Design
1 day ago
We're on a mission to revolutionize the way we serve our customers, and we need your expertise to make it happen As the Head of Customer Journey Design, you'll play a pivotal role in shaping our customer experience strategy. Your passion for journey mapping, service blueprinting, and user experience design will enable us to deliver world-class experiences that drive engagement and loyalty.
This is a fantastic opportunity to work on high-impact projects, develop your skills, and grow your career. You'll collaborate with cross-functional teams to design and implement innovative solutions that meet our customers' needs. With a focus on continuous improvement, you'll contribute to the development of our customer experience and improvement roadmap.
Responsibilities- Developing and implementing customer journey maps that capture the essence of our customers' experiences.
- Utilising service blueprinting techniques to optimise front-end and back-end processes.
- Crafting engaging stories and visuals to communicate complex ideas and inspire stakeholders.
- Working closely with senior leaders to inform business decisions and shape the customer experience strategy.
- Leveraging digital tools and platforms to create interactive journey maps and facilitate stakeholder engagement.
You'll thrive in this role if you have a strong background in customer experience, journey mapping, and service design. Excellent communication and interpersonal skills are a must, as you'll work closely with colleagues at all levels to achieve our goals. We offer a competitive salary package, including a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings.
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Head of Customer Insight and Design
1 day ago
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Metropolitan Borough of Solihull, United Kingdom E UK PLC Full timeWe are looking for a talented Customer Journey Lead for Business Solutions to join our Customer Experience and Improvement team at E UK PLC. As a key contributor, you will be responsible for developing and implementing customer-centric solutions that drive business growth and enhance customer satisfaction.About the RoleThis exciting opportunity offers a...
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Metropolitan Borough of Solihull, United Kingdom E UK PLC Full timeWe are seeking a highly skilled Customer Experience and Service Design Director to join our team at E UK PLC. As a key member of our Customer Experience and Improvement team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.About the RoleThis exciting opportunity offers a challenging and rewarding...
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Customer Success Manager
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Customer Experience Transformation Lead
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