Customer Journey Lead for Business Solutions

We're on a mission to revolutionize the way we serve our customers, and we need your expertise to make it happen! As the Head of Customer Journey Design, you'll play a pivotal role in shaping our customer experience strategy. Your passion for journey mapping, service blueprinting, and user experience design will enable us to deliver world-class experiences...

Job Title: Experienced SaaS Customer Success ExecutiveSalary: £30,000 – £35,000 per annumWe are seeking an experienced SaaS Customer Success Executive to join our team at ACCS - ARES Customer Care Solutions GmbH. The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth.The successful...

We are looking for a seasoned SaaS Customer Success Lead to oversee our current customers in Solihull, ensuring high adoption and contract renewal. As the main point of contact, you will help clients see the value of using our software and drive upselling opportunities.The ideal candidate has 3+ years of experience in customer-facing roles, preferably in a...

SaaS Customer Success ManagerLocation: SolihullJob Type: Permanent, Full-timeWe are seeking a highly motivated and experienced SaaS Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth.About the...

Experienced SaaS Customer Success ExecutiveLocation: SolihullJob Type: Permanent, Full-timeWe are seeking an experienced SaaS Customer Success Executive to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for managing a portfolio of customers and driving business growth through...

We're seeking a seasoned professional to lead our customer experience transformation initiative. As the Customer Experience Transformation Lead, you'll be responsible for driving significant improvements in Net Promoter Score (NPS) and Customer Satisfaction (CSAT). Your expertise in journey mapping, service blueprinting, and user experience design will help...

We are a leading provider of innovative solutions, and we're seeking a talented Customer Experience Specialist to join our team in Solihull. This role involves overseeing customer relationships, identifying upselling opportunities, and providing exceptional customer care.The ideal candidate will have 3+ years of experience in customer-facing roles,...

We are seeking a highly experienced Head of Customer Insight and Design to join our Customer Experience and Improvement team at E UK PLC. As a key member of our leadership team, you will play a crucial role in shaping our customer strategy and driving business growth.About the RoleThis exciting opportunity offers a chance to lead our customer insight and...

At ACCS - ARES Customer Care Solutions GmbH, we are seeking an experienced Key Account Manager to join our team in Solihull. As a seasoned professional with a proven track record in customer-facing roles, you will be responsible for driving customer success and retention.We offer a competitive salary of £30,000 - £35,000 per annum, depending on experience,...

As a key member of Finance - IT Business Change, you will lead the planning and governance of the IT solutions roadmap, ensuring alignment with the Business Solution Strategy. You will be responsible for designing and enhancing IT solutions that meet user needs, considering the complexity of existing IT systems and business priorities.Your focus will be on...

We are seeking a highly skilled Customer Experience and Service Design Director to join our team at E UK PLC. As a key member of our Customer Experience and Improvement team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.About the RoleThis exciting opportunity offers a challenging and rewarding...

Paragon Bank, a Platinum Investors in People employer and an award-winning UK bank, is seeking an experienced Team Leader in Customer Services to lead a team of Customer Servicing Officers. As a Digital Team Lead at Paragon Bank, you will be responsible for ensuring quality results are offered in all stages of the customer journey and business objectives are...

We are seeking a Customer Service Supervisor to join our team at Paragon Bank. As a Customer Service Supervisor, you will be responsible for leading a team of Customer Servicing Officers and ensuring that they deliver high-quality service to our customers. You will work closely with our Manager to achieve business objectives and Service Level...

Aubay is a leading provider of digital transformation services, seeking an experienced Technical Lead to drive architectural initiatives within the Financial Services space. As a key member of our team, you will support project delivery by defining functional scoping and devising Information System (IS) level architecture solutions that emphasize...

Award-winning ACCS is seeking an Experienced Account Manager to join our team in Solihull, driving customer success and growth. The successful candidate will have a proven track record in customer-facing roles, with experience in SaaS companies and a strong understanding of CRM systems.This role requires someone who can build strong relationships with...

About the RoleWe are looking for a highly skilled Marketing and Customer Experience Lead to join our client's team in the UK.Job ResponsibilitiesLead the development and implementation of customer experience initiatives.Work closely with cross-functional teams to deliver marketing campaigns.Analyse customer data to inform marketing strategies.Manage a team...

Job Title:Business Intelligence ArchitectLocation: SolihullJob Description:We are seeking a highly skilled Business Intelligence Architect to join our team and help us drive forward our business intelligence programme. This is a fantastic opportunity to work on a wide range of business intelligence initiatives and make a real impact on the business.As...

**Job Description:** BI Business Partner - Data Governance LeadWe are looking for an experienced BI Business Partner - Data Governance Lead to join our Data & BI team in Solihull. This role involves working in a wider Data & BI team but being the sole Data Governance leader within that team and working with different areas of the business.Key...

Job DescriptionAs a Technical Centre Director, you will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction at our Autocentres.We are looking for a skilled leader who can help drive business performance, deliver high customer satisfaction, and provide effective management. You will be responsible for...

Career Opportunities with Michael Page (UK)We are a leading recruitment agency with a strong presence in the UK market. As a prestigious retail company, we are seeking a highly skilled CRM Operations Lead to join our team.The ideal candidate will have a solid understanding of CRM principles and customer retention strategies. They will be responsible for...