Account Management Professional

1 month ago


Metropolitan Borough of Solihull, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time
SaaS Customer Success Manager

Location: Solihull

Job Type: Permanent, Full-time

We are seeking a highly motivated and experienced SaaS Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth.

About the Role:

This is an exciting opportunity to join a dynamic and growing company and contribute to the continued success of our software solutions. You will work closely with our customers to understand their needs and develop customized plans to drive adoption and retention.

Key Responsibilities:

  • Develop and execute customized plans to drive customer adoption and retention.
  • Proactively identify opportunities to upsell and cross-sell our products and services.
  • Build and maintain strong relationships with key stakeholders within our customers' organizations.
  • Collaborate with internal teams to ensure seamless delivery of customer projects and initiatives.
  • Provide regular progress updates and insights to inform business decisions.

Requirements:

  • 3+ years of experience in a customer-facing role, preferably in a SaaS environment.
  • Proven track record of delivering customer success and driving business growth.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment and prioritize multiple tasks simultaneously.

What We Offer:

  • Ongoing training and development opportunities.
  • Competitive salary and benefits package.
  • Opportunity to work with a cutting-edge software solution and contribute to its continued growth and development.

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