Retail Customer Insight Specialist
7 hours ago
We are a leading recruitment agency with a strong presence in the UK market. As a prestigious retail company, we are seeking a highly skilled CRM Operations Lead to join our team.
The ideal candidate will have a solid understanding of CRM principles and customer retention strategies. They will be responsible for overseeing daily CRM platform activities, collaborating in designing and implementing CRM strategies, and working closely with the digital marketing team to ensure CRM strategies align with broader marketing objectives.
Key responsibilities include:
- Monitoring consumer journeys and making necessary enhancements.
- Generating insightful reports to inform future CRM strategies.
- Maintaining up-to-date knowledge of the retail industry and competitors' CRM strategies.
Job Requirements
To succeed in this role, you will need:
- A degree in Marketing, Business, or a related field with 1 year of experience in CRM/email marketing within a wider marketing role.
- Strong proficiency in using CRM software and digital marketing tools.
- Ability to attend the office 3 days a week.
- Comprehensive benefits package including pension and healthcare.
- Opportunities for professional development and career progression within the retail industry.
- Vibrant and inclusive company culture.
- Hybrid working model of 3 days WFO and 2 days WFH.
Estimated Salary: £36,000 - £46,000 per annum.
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