Customer Experience Specialist

2 days ago


Metropolitan Borough of Solihull, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

We are a leading provider of innovative solutions, and we're seeking a talented Customer Experience Specialist to join our team in Solihull. This role involves overseeing customer relationships, identifying upselling opportunities, and providing exceptional customer care.

The ideal candidate will have 3+ years of experience in customer-facing roles, preferably in a B2B company with SaaS experience. They should be able to learn new software systems, possess excellent customer care skills, and be flexible in a dynamic environment.

Key Responsibilities:

  • Leverage customer relationships as needed for prospect references
  • Implement internal initiatives to continue to drive efficiencies within the Customer Success team
  • Proactively consult and oversee customers' sales-i activity to recommend training and enablement best practices

Benefits:

  • $55,000 - $62,500 salary range based on experience
  • 25 days annual leave each year
  • Cycle/Tech scheme - provided through cycle scheme
  • Pension & Health Cash Plan
  • Impressive workspace in Solihull, offering spacious offices close to motorway networks and train/bus stations


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