Customer Service Specialist

5 hours ago


Metropolitan Borough of Solihull, United Kingdom Secure Trust Bank PLC. Full time
About Us">

At Secure Trust Bank PLC, we believe our employees are our greatest asset. We're dedicated to providing exceptional customer service and building long-lasting relationships with our customers.

">Job Summary">

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. In this role, you will work closely with our customers to understand their banking needs and provide tailored solutions to meet their requirements.

">Main Responsibilities">
  • Provide excellent customer service via phone, email, or other communication channels
  • Assist customers with day-to-day banking transactions, such as account management and loan applications
  • Work collaboratively with colleagues to resolve customer complaints and issues in a timely and professional manner
">Requirements">

To succeed in this role, you'll need:

">
  • A strong passion for delivering exceptional customer service
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
">What We Offer">

We're committed to supporting our employees' career development and offer a range of benefits, including:

">
  • An annual salary of £22,813 (dependent on experience)
  • A comprehensive training program to help you grow in your role
  • A generous pension scheme and life assurance
  • 25 days' annual leave plus bank holidays and your birthday off
">

As a valued member of our team, you'll have the opportunity to make a real difference in the lives of our customers and contribute to our mission of becoming the most trusted specialist lender in Britain.



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