Customer Service Supervisor

11 hours ago


Metropolitan Borough of Solihull, United Kingdom Paragon Bank Full time

We are seeking a Customer Service Supervisor to join our team at Paragon Bank. As a Customer Service Supervisor, you will be responsible for leading a team of Customer Servicing Officers and ensuring that they deliver high-quality service to our customers. You will work closely with our Manager to achieve business objectives and Service Level Agreements.

About the Role
  • Lead a team of Customer Servicing Officers to provide a quality service at all parts of the customer journey.
  • Mentor and side-by-side coach officers daily to ensure their knowledge and skill levels are appropriate for their role.
  • Provide regular feedback to individuals regarding their performance levels and communicate processes and procedures.
  • Adhere to HR policies and procedures, including absence management, to minimize absence levels within the team.
  • Ensure necessary monitoring controls are in place across the department to cover key tasks and queue monitoring.

The estimated salary for this position is £38,000 - £48,000 per annum, depending on experience. In addition to a competitive salary, you will enjoy a range of benefits, including a generous holiday allowance, share save scheme, pension plan, and flexible working arrangements.



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