Customer Service Supervisor
11 hours ago
We are seeking a Customer Service Supervisor to join our team at Paragon Bank. As a Customer Service Supervisor, you will be responsible for leading a team of Customer Servicing Officers and ensuring that they deliver high-quality service to our customers. You will work closely with our Manager to achieve business objectives and Service Level Agreements.
About the Role- Lead a team of Customer Servicing Officers to provide a quality service at all parts of the customer journey.
- Mentor and side-by-side coach officers daily to ensure their knowledge and skill levels are appropriate for their role.
- Provide regular feedback to individuals regarding their performance levels and communicate processes and procedures.
- Adhere to HR policies and procedures, including absence management, to minimize absence levels within the team.
- Ensure necessary monitoring controls are in place across the department to cover key tasks and queue monitoring.
The estimated salary for this position is £38,000 - £48,000 per annum, depending on experience. In addition to a competitive salary, you will enjoy a range of benefits, including a generous holiday allowance, share save scheme, pension plan, and flexible working arrangements.
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Customer Success Business Partner
2 days ago
Metropolitan Borough of Solihull, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeJob Title: Experienced SaaS Customer Success ExecutiveSalary: £30,000 – £35,000 per annumWe are seeking an experienced SaaS Customer Success Executive to join our team at ACCS - ARES Customer Care Solutions GmbH. The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth.The successful...
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Senior Account Manager
2 days ago
Metropolitan Borough of Solihull, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeExperienced SaaS Customer Success ExecutiveLocation: SolihullJob Type: Permanent, Full-timeWe are seeking an experienced SaaS Customer Success Executive to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for managing a portfolio of customers and driving business growth through...
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Account Management Professional
2 days ago
Metropolitan Borough of Solihull, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeSaaS Customer Success ManagerLocation: SolihullJob Type: Permanent, Full-timeWe are seeking a highly motivated and experienced SaaS Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth.About the...
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Shift Team Supervisor
7 hours ago
Metropolitan Borough of Solihull, United Kingdom Kion Group AG Full timeJob DescriptionThe successful Shift Team Supervisor will be responsible for leading a globally recognized customer's shift team with dedication and professionalism.Manage the shift team in day-to-day activities.Monitor and steer third-party support contracts to deliver key service KPIs.Salary: $75,000 - $95,000 per yearBenefits: Global opportunities,...
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Customer Service Representative
12 hours ago
Metropolitan Borough of Solihull, United Kingdom Boots Opticians Full timeJob Description">We're seeking an experienced Customer Service Representative to join our team at Boots Opticians. As a key member of our store team, you will be responsible for providing exceptional customer service, handling customer queries, and resolving issues in a timely and professional manner.">The successful candidate will have excellent...
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Food and Beverage Supervisor
1 month ago
Metropolitan Borough of Solihull, United Kingdom Thechildandfamilyconnection Full timeWe are seeking a highly motivated and experienced Food and Beverage Supervisor to join our team at Thechildandfamilyconnection. As a Supervisor, you will play a crucial role in ensuring the highest levels of standards and service across our restaurants, bars, and meetings and events.Key Responsibilities:Lead and develop a team of Restaurant and Bar hosts,...
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Customer Service Representative
1 month ago
Metropolitan Borough of Solihull, United Kingdom Paragon Bank Full timeJob DescriptionWe are seeking a skilled Customer Service Representative to join our team. As a Complaint Resolution Specialist, you will be responsible for receiving and effectively managing incoming complaint-related calls. Your role will involve reviewing new complaints to ascertain their suitability for immediate resolution over the telephone, as well as...
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Customer Service Coordinator
12 hours ago
Metropolitan Borough of Solihull, United Kingdom Farmfoods Ltd Full timeJob OverviewFarmfoods Ltd is seeking a highly skilled Customer Service Advisor to join their team. As a key member of the operations team, you will be responsible for providing exceptional customer service and support.This role offers a competitive starting salary of £23,800, 30 days annual leave, and a staff discount of 15% on purchases from Farmfoods.You...
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Customer Service Representative
1 week ago
Metropolitan Borough of Solihull, United Kingdom Auto Skills UK Full timeJob Description:We are seeking an experienced Service Advisor to join our team at Auto Skills UK. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.About the Role:Take ownership of service department bookings and ensure seamless customer experiences.Greet customers, understand their needs,...
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Customer Service Host
12 hours ago
Metropolitan Borough of Solihull, United Kingdom Proper Pubs - Stonegate Group Full timeWe're looking for a skilled and experienced individual to join our team as a Pub Staff Assistant. As a key member of our Bar Team, you'll be responsible for preparing and serving high-quality food and drink to our customers.You'll work closely with your colleagues to ensure that every customer receives exceptional service and has a memorable experience.To...
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Customer Service Operations Manager
2 days ago
Metropolitan Borough of Solihull, United Kingdom Correla Full timeJob OverviewThe Customer Support Co-ordinator will play a vital role in supporting the wider Customer Experience team, taking on administration duties and collaborating with customers to resolve queries. This position requires adaptability, strong communication skills, and a passion for delivering excellent customer service.About the RoleProvide...
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Customer Service Representative Role
7 hours ago
Metropolitan Borough of Solihull, United Kingdom Lovin- JobBoard Full timeLovin- JobBoard is an award-winning company that provides opportunities to develop skills and build careers through our Wolseley Talent Guild. We're looking for a Customer Service Representative to join our team in Solihull, working 40 hours a week, Monday to Friday between 8am - 5pm and alternate Saturdays 8am – 12pm (paid overtime).The estimated salary...
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Customer Service Operations Coordinator
1 month ago
Metropolitan Borough of Solihull, United Kingdom Correla Full timeCustomer Operations Administrator RoleThe Customer Operations Administrator will provide administrative support for operational processes, reporting, and customer queries. This role involves ensuring customers have the information and support they need, when they need it. The successful candidate will develop their skills and knowledge to perform process...
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Customer Experience and Service Lead
1 month ago
Metropolitan Borough of Solihull, United Kingdom Correla Full timeKey Responsibilities:As a Customer Support Co-ordinator at Correla, you will be responsible for providing support to the wider Customer Experience team, handling administration duties, and assisting with customer problems and queries. You will also support and lead customer meetings, and provide support to customers while building knowledge of our processes...
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Dining Services Supervisor
5 months ago
Solihull, United Kingdom The Cinnamon Care Collection Full timeDining Services Supervisor £12.50 p.a. plus company benefits Full-time hours inc. some evening & weekend working Eastcote Park is a deluxe Retirement Village, located in Solihull. It has 34 exclusive retirement apartments and a luxurious 50-bedroom care home, providing residential, dementia and respite care. We have stunning facilities for our Apartment...
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Starbucks Shift Supervisor
3 months ago
Metropolitan Borough of Knowsley, United Kingdom EG Group Full timeRole: Starbucks Shift SupervisorLocation: Liverpool, L36 8HL Hours: Part-Time Hours Available / Permanent Hourly Rate: £12.25 Bonus Scheme: Quarterly Bonus Incentive! Company: EG Group Please be advised that, as this is a food establishment, there may be potential exposure to allergens in the workplace. We are looking for a dedicated Shift Supervisor who...
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Supervisor
6 months ago
Solihull, United Kingdom Pavers Shoes Full timeAre you a friendly, engaging individual with a can-do attitude and passion for great customer service? Do you like to lead by example and motivate a team to achieve results? Do you want to work for a growing profitable business with family values & green credentials, with opportunities for progression? You may be a Supervisor, aspiring Supervisor...
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Operational Supervisor
2 weeks ago
Metropolitan Borough of Solihull, United Kingdom We Are Workforce Ltd Full timeAbout the Role:This is an opportunity to join We Are Workforce Ltd as a Shift Operations Leader, responsible for overseeing cleaning and waste operations. The role involves planning and supervising activities, ensuring timely service delivery, and maintaining strong relationships with clients and colleagues. Key responsibilities include managing staff...
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Service Delivery Supervisor
7 hours ago
London Borough of Hillingdon, United Kingdom Templewood Recruitment Full timeJob Title: Service Delivery SupervisorAbout the Opportunity:Templewood Recruitment is seeking an experienced Service Delivery Supervisor to join our team. As a Service Delivery Supervisor, you will be responsible for overseeing the delivery of care services to our service users. You will work closely with the Service Manager/Area Manager to ensure quality...
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Supervisor
6 months ago
Solihull, United Kingdom Specsavers Full time**Store Supervisor** **Store: Specsavers Solihull** **Salary: Dependent on experience + Bonus** **Hours: Full time - 39 hours (Weekend work is essential)** **Experience: Must have previous Optical experience** **_ Benefits: Great progression opportunities_** As our Supervisor, you’ll make sure that the store runs like clockwork. That means supporting...