Customer Service Representative

2 weeks ago


Metropolitan Borough of Solihull, United Kingdom Paragon Bank Full time
Job Description

We are seeking a skilled Customer Service Representative to join our team. As a Complaint Resolution Specialist, you will be responsible for receiving and effectively managing incoming complaint-related calls. Your role will involve reviewing new complaints to ascertain their suitability for immediate resolution over the telephone, as well as telephone customers to gain information, conciliate, negotiate, and build a rapport.

Key Responsibilities:

  • Receive and manage incoming complaint-related calls
  • Review new complaints to determine suitability for immediate resolution
  • Telephone customers to gather information, negotiate, and build rapport
  • Action non-standard complaints, including high-profile cases
  • Investigate the background of customer complaints
  • Ensure complaints are resolved to customer satisfaction
  • Produce effective, well-written final response letters
  • Work closely with team members to achieve targets
  • Manage and update information on computer systems and paper files

About You:

  • Excellent communication and customer service skills
  • Good attention to detail and ability to produce high-quality work
  • A disciplined approach to work, ensuring deadlines are met
  • Ability to organize and prioritize workload

About Us:

  • Generous holiday allowance and paid community volunteering
  • Company-wide profit-sharing bonus and pension plan
  • Life assurance and personal accident cover
  • Flexible working arrangements and hybrid working
  • Support for wellbeing and career development


  • Metropolitan Borough of Solihull, United Kingdom Paragon Bank Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our Customer Relations team. As a key member of our team, you will be responsible for reviewing and responding to customer complaints in a professional and empathetic manner.Key ResponsibilitiesManage incoming complaint-related calls and effectively resolve customer concernsReview...


  • Metropolitan Borough of Solihull, United Kingdom Paragon Bank Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our Customer Relations team. As a key member of our team, you will be responsible for reviewing and responding to customer complaints in a professional and empathetic manner.Key ResponsibilitiesManage incoming complaint-related calls and effectively resolve customer concernsReview...


  • Solihull, Solihull, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers. The ideal candidate will be a team player who can engage with customers, participate in operational workflow, and collaborate with colleagues to meet and exceed goals.Key Responsibilities:Deliver outstanding customer service and support.Contribute to...


  • Solihull, United Kingdom Seismic Recruitment Full time

    **Customer Service Representative, Solihull** **Initial 6 month contract, very likely to be extended for the right person!** **Up to £14.75 p/h PAYE (Umbrella rates also available)** Are you seeking an exciting opportunity to showcase your abilities in a dynamic work environment? Are you looking for a role with lots of customer interaction? Then look no...


  • Solihull, Solihull, United Kingdom Trelleborg Sealing Solutions (TSS) Full time

    Trelleborg Sealing Solutions (TSS) is a leading global supplier of sealing solutions, and we are seeking a skilled Customer Service Representative to join our UK Industrial Team.About the RoleAs a Customer Service Representative, you will play a vital role in ensuring our customers receive a first-class service. Your primary function will be to develop an...


  • Metropolitan Borough of Solihull, United Kingdom SourceCo Recruitment Full time

    Job Title: Telesales RepresentativeJob Description: SourceCo Recruitment is currently working with a company to recruit a Telesales Representative for their team.Key Responsibilities:Carrying out surveys with clients to check their eligibility for grantsDealing with customer enquiries by telephone (mostly outbound)Recording and updating information...


  • Solihull, Solihull, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals in Solihull, we are looking for talented individuals to join our team as Customer Service Representatives. As a key member of our team, you will be responsible for delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Engage with customers to provide service and support.Participate in...


  • Solihull, Solihull, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative at Tesco. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key Responsibilities* Provide excellent customer service,...


  • Solihull, Solihull, United Kingdom Tesco Full time

    About the RoleAt Tesco, we're committed to serving our customers, communities, and planet a little better every day. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and helping us achieve our goals.Key Responsibilities• Provide outstanding customer service, ensuring every customer leaves the...


  • Solihull, Solihull, United Kingdom Tesco Full time

    About the RoleAt Tesco, we're committed to serving our customers, communities, and planet a little better every day. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and helping us achieve our goals.Key Responsibilities• Provide outstanding customer service, ensuring every customer leaves the...


  • Solihull, Solihull, United Kingdom Eurest Full time

    Mobile Retail Assistant - Solihull We are seeking a dedicated and customer-focused individual to join our team as a Mobile Retail Assistant. As a key member of our sales team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Serving customers with a smile...


  • Solihull, United Kingdom Digby Morgan Full time

    summary - _ solihull, west midlands_ - _ £26,500 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1227040:WM:H - job details Customer Representative: Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class...


  • Solihull, Solihull, United Kingdom Sainsbury's Full time

    About the Role:We are seeking a Customer Service Representative to join our team in our Local convenience stores. As a Trading Support Associate, you will be responsible for supporting across the store where we need you the most.Key Responsibilities:Stocking shelves and maintaining a clean and organized store environmentServing customers and providing...


  • Solihull, Solihull, United Kingdom Eurest Full time

    Mobile Retail Assistant RoleEurest is seeking a dedicated Mobile Retail Assistant to ensure the smooth running of operations on a full-time basis. As a Mobile Retail Assistant, you will maintain a high standard of quality work and have the opportunity to progress your career with a company that invests in its people and celebrates individuality.Key...


  • Solihull, Solihull, United Kingdom Trelleborg Sealing Solutions (TSS) Full time

    About the RoleTrelleborg Sealing Solutions (TSS) is seeking a highly skilled Customer Service Representative to join our UK Industrial Team. As a key member of our team, you will play a vital role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesProvide first-class service to Industrial customers, responding to their...


  • Solihull, Solihull, United Kingdom Leeds Building Society Full time

    Unlock Your Potential with Leeds Building SocietyWe're seeking a talented Customer Service Assistant to join our dynamic team at our Solihull branch. As a key member of our branch team, you'll play a vital role in delivering exceptional customer service and helping our members achieve their financial goals.Key Responsibilities:Provide outstanding customer...


  • Solihull, Solihull, United Kingdom Leeds Building Society Full time

    Unlock Your Potential with Leeds Building SocietyWe're seeking a talented Customer Service Assistant to join our dynamic team at our Solihull branch. As a key member of our branch team, you'll play a vital role in delivering exceptional customer service and helping our members achieve their financial goals.Key Responsibilities:Provide outstanding customer...


  • Solihull, Solihull, United Kingdom Leeds Building Society Full time

    Unlock Your Potential as a Customer Service AssistantAre you passionate about delivering exceptional customer service and making a real difference in people's lives? Do you thrive in a dynamic and supportive environment? We're excited to invite enthusiastic individuals to join our team as Customer Service Assistants at our brand-new branch in Solihull.About...


  • Solihull, Solihull, United Kingdom Leeds Building Society Full time

    Unlock Your Potential as a Customer Service AssistantAre you passionate about delivering exceptional customer service and making a real difference in people's lives? Do you thrive in a dynamic and supportive environment? We're excited to invite enthusiastic individuals to join our team as Customer Service Assistants at our brand-new branch in Solihull.About...


  • Solihull, United Kingdom HSBC Full time

    -Job description What you'll do The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customer’s transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service...