Operational Supervisor
2 weeks ago
This is an opportunity to join We Are Workforce Ltd as a Shift Operations Leader, responsible for overseeing cleaning and waste operations. The role involves planning and supervising activities, ensuring timely service delivery, and maintaining strong relationships with clients and colleagues. Key responsibilities include managing staff timekeeping, attendance, and performance, as well as identifying and resolving issues effectively.
Key Responsibilities:
- Service Delivery:
- Plan and supervise cleaning and waste activities.
- Conduct quality, health, and safety audits.
- Ensure staff are trained in safety protocols and adhering to job-specific safety measures.
- Manage staff timekeeping, attendance, and performance.
- Collaboration:
- Develop and motivate team members through effective communication.
- Maintain strong relationships with line managers and clients.
- Empowerment:
- Identify and resolve issues effectively.
- Ensure staff receive adequate training.
- Present information to management, colleagues, and customers.
- Continuous Improvement:
- Participate in reviews and meetings to gauge customer satisfaction.
- Promote products and services to customers.
Requirements:
- Essential: Supervisory experience, relevant experience in cleaning and waste, health and safety knowledge, IT proficiency, problem-solving skills.
- Desirable: HNC or equivalent, experience using systems, analytical and motivational qualities.
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