Operational Supervisors

5 hours ago


Metropolitan Borough of Solihull, United Kingdom We Are Workforce Ltd Full time
Job Title: Service Delivery Manager

We Are Workforce Ltd is seeking an experienced Service Delivery Manager to oversee the cleaning and waste operations of our company. As a key member of our team, you will be responsible for ensuring high-quality services through effective supervision, team motivation, and process improvements.

Key Responsibilities:

Service Delivery:
  • Plan and supervise cleaning and waste activities to ensure timely service delivery.
  • Conduct quality, health, and safety audits to guarantee compliance with regulations.
  • Ensure staff receive adequate training in safety protocols and follow job-specific safety measures.
  • Manage staff timekeeping, attendance, and performance effectively.


Collaboration:
  • Develop and motivate team members through effective communication and leadership skills.
  • Maintain strong relationships with line managers and clients to ensure seamless operations.


Empowerment:
  • Identify and resolve issues efficiently to minimize downtime.
  • Promote continuous improvement by participating in reviews and meetings to gauge customer satisfaction.


Continuous Improvement:
  • Participate in ongoing training and development to enhance skills and knowledge.
  • Promote products and services to customers by highlighting their benefits.


Required Skills and Qualifications:

• Essential:
  • Supervisory experience in a similar field.
  • Relevant experience in cleaning and waste management.
  • Health and safety knowledge and certifications.
  • IT proficiency and problem-solving skills.


• Desirable:
  • HNC or equivalent qualification in a related field.
  • Experience using systems and software relevant to the role.
  • Analytical and motivational qualities.


The estimated salary for this position is £38,000 - £45,000 per annum, depending on experience and qualifications.

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