Service Excellence Manager
5 days ago
Join our team as a Service Excellence Manager and take on the challenge of driving significant improvements in our customer satisfaction scores. As a key member of our customer experience and improvement team, you'll be responsible for designing and implementing initiatives that enhance our customers' experiences.
In this role, you'll work closely with various stakeholders to understand customer needs and preferences. Your expertise in journey mapping, service blueprinting, and user experience design will help us develop and implement effective solutions that meet our customers' expectations. With a focus on continuous improvement, you'll contribute to the development of our customer experience and improvement roadmap.
Key Accountabilities- Designing and implementing customer journey maps that capture the essence of our customers' experiences.
- Utilising service blueprinting techniques to optimise front-end and back-end processes.
- Developing and delivering engaging presentations and reports to stakeholders.
- Collaborating with senior leaders to inform business decisions and shape the customer experience strategy.
- Leveraging digital tools and platforms to create interactive journey maps and facilitate stakeholder engagement.
A competitive salary package awaits you, including a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings. You'll also enjoy a hybrid working approach, with approximately 2 days per week spent in our office in Solihull.
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Care Coordinator
17 hours ago
Metropolitan Borough of Solihull, United Kingdom Confederation of Service Charities Full timeThe Confederation of Service Charities is looking for a dedicated Care Coordinator to join our team. As a Care Coordinator, you will play a vital role in supporting the nursing and dementia care teams, ensuring a seamless transition for new residents and maintaining excellent service standards.This role involves working closely with colleagues to deliver a...
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Senior Housing Services Manager
4 days ago
Metropolitan Borough of Solihull, United Kingdom Service Care Solutions Ltd Full time**Job Description:**Servicing Communities with ExcellenceService Care Solutions Ltd seeks a seasoned professional to assume the role of Housing Services Manager. This exciting opportunity demands a customer-centric leader to drive performance, satisfaction, and strategic growth in tenancy management, income collection, and community engagement.The Role:Lead...
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Operational Excellence Manager
5 days ago
Metropolitan Borough of Solihull, United Kingdom NEXT Retail Ltd. Full timeAbout the Role:The successful candidate will be responsible for managing a team to deliver accurate stock processes in an operationally efficient, safe environment. The ideal candidate will have excellent leadership and problem-solving skills, as well as the ability to communicate effectively with the Store management team.Key Responsibilities:Support the...
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Tenancy Management Lead
4 days ago
Metropolitan Borough of Solihull, United Kingdom Service Care Solutions Ltd Full time**Job Overview:**Housing Services Manager - Delivering ResultsWe are seeking a highly skilled Housing Services Manager to lead customer-focused housing services in Solihull, delivering excellence in tenancy management, income collection, and community engagement.About the Role:Lead and motivate diverse teams in delivering excellent tenancy services, income...
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Care and Service Assistant
4 weeks ago
Metropolitan Borough of Solihull, United Kingdom Confederation of Service Charities Full timeThe Resident Services Coordinator will be responsible for delivering an excellent resident experience at our Solihull Home. This includes providing accurate information and assistance as required.Key responsibilities include:Supporting residents with daily tasks and activitiesEnsuring all facilities and services meet high standardsWe offer a supportive...
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Organisational Excellence Specialist
5 days ago
Metropolitan Borough of Solihull, United Kingdom Tirebuck Recruitment Full timeWe are seeking an Organisational Excellence Specialist to join our professional services business in Solihull. This is a strategic role focusing on designing, reviewing and implementing new policies and procedures that align with the company's strategic objectives.About the RoleDevelop and implement HR frameworks that support the company's long-term...
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Delivery Excellence Director
4 weeks ago
Metropolitan Borough of Solihull, United Kingdom VGC Full timeVGC Recruitment Delivery Manager**Job Summary**We are seeking a seasoned Recruitment Delivery Manager to join our team at VGC. This is an exciting opportunity for a highly skilled and experienced professional to lead our recruitment delivery efforts.**Key Responsibilities:**• Deliver high-quality projects on time, within budget, and to the satisfaction of...
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Strategic Director of Operational Excellence
4 weeks ago
Metropolitan Borough of Solihull, United Kingdom Peridot Partners Full timeJob OverviewWe are seeking a highly accomplished professional to assume the role of Strategic Director of Operational Excellence at Peridot Partners. As a key member of our senior leadership team, you will be instrumental in delivering our vision and strategy.About the RoleYou will oversee the continuous improvement of people, processes, and performance,...
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Logistics Excellence Associate
2 days ago
Metropolitan Borough of Solihull, United Kingdom Thegradcafe Full timeWe are looking for a Logistics Excellence Associate to join our Amazon Logistics team. As a key member of our team, you will help manage dynamic inventory and facilitate speedy deliveries round the clock.Key Responsibilities:Analyse and implement corrective actions to maintain high quality and productivity levelsSupport and lead a team, handle administrative...
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Governor of Excellence
2 weeks ago
Metropolitan Borough of Solihull, United Kingdom Fairfax School Full timeJoin Our Team as an Associate GovernorWe are seeking dedicated individuals to become Associate Governors at Fairfax Multi-Academy Trust. As an Associate Governor, you will play a crucial role in shaping the future of our academies and making a positive impact on the lives of our students.About the TrustFairfax Multi-Academy Trust is committed to safeguarding...
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Restaurant Operations Manager
4 weeks ago
Metropolitan Borough of Solihull, United Kingdom Hickory's Smokehouse Full timeStart a new chapter in your hospitality career at Hickory's Smokehouse, where BBQ is happiness. As a key player, you'll support our restaurants and inspire teams to deliver exceptional guest experiences.About the RoleYou will be a curious and constant learner, seeking opportunities for growth and improvement.Be adaptable to facilitate strengths and...
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Residential Services Manager
4 weeks ago
Metropolitan Borough of Solihull, United Kingdom We Manage Jobs(WMJobs) Full timeAbout the RoleThe Residential Services Manager will be responsible for leading our residential care services across three sites in the south of the borough. This position requires a proactive leader who can motivate staff and work collaboratively to deliver excellent care.As part of this role, you will have the opportunity to develop your skills and...
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Risk Management Officer
4 days ago
Metropolitan Borough of Solihull, United Kingdom Confederation of Service Charities Full timeWe are seeking an experienced **Auditing Officer** to join our team at **Confederation of Service Charities**. As a key member of our team, you will be responsible for ensuring that our operations are conducted in accordance with internal policies, regulatory requirements, and industry best practices.The ideal candidate will possess excellent analytical,...
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Head of Culinary Excellence
5 days ago
Metropolitan Borough of Solihull, United Kingdom Lounge Full timeAbout LoungeLounge is a hospitality company that's passionate about serving high-quality food and providing exceptional customer experiences.Salary: Competitive salary, £35,000 - £40,000 per annum, depending on experienceJob Description:Lead Culinary SpecialistWe're seeking an experienced Sous Chef to join our team as a Culinary Specialist Lead. As a key...
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Customer Experience and Retail Excellence Lead
4 weeks ago
Metropolitan Borough of Solihull, United Kingdom Sainsbury's Full timeThis is a well-balanced management role with clear accountability, focusing on operational in-store management to ensure a smooth customer experience from car park to checkout. As a Customer Experience leader, you'll delight and inspire customers by providing exceptional service across various touchpoints, including online ordering collection, essential...
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Children's Services Manager
5 days ago
Metropolitan Borough of Solihull, United Kingdom We Manage Jobs(WMJobs) Full timeWe Manage Jobs invites applications from experienced professionals to fill the position of Children's Services Manager.This critical role requires someone with extensive experience in children's safeguarding, strong knowledge of relevant legislation and best practice, and a proven track record in leadership and management.The salary of $59,476 per annum...
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Payroll Services Manager
2 days ago
Metropolitan Borough of Solihull, United Kingdom Stonegate Company Ltd. Full timeJob OverviewWe are seeking an experienced Payroll Services Manager to join our team at Stonegate Company Ltd. in Solihull. The successful candidate will lead a small team of payroll specialists and be responsible for delivering accurate and timely payroll processing for 16,000 colleagues across multiple entities.ResponsibilitiesEnsure accurate calculation...
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Motoring Service Manager
1 month ago
Metropolitan Borough of Solihull, United Kingdom Halfords Full timeWe're looking for an exceptional leader to join our team as an Autocentre Manager. As a key member of the Halfords family, you'll play a vital role in driving business performance and delivering excellent customer service.About the RoleAs an Autocentre Manager, you'll be responsible for leading your team to success, ensuring customers receive an outstanding...
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Financial Planning Manager
1 month ago
Metropolitan Borough of Solihull, United Kingdom Service Care Solutions Ltd Full timeService Care Solutions Ltd, a reputable recruitment agency, is seeking an experienced Childrens Senior Social Care Accountant to join their team in Solihull on a temporary basis. The role is a 6-month contract with the possibility of extension.Salary: £525 per day (umbrella) This position requires someone who can work closely with Service Team Managers and...
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Procurement Excellence Expert
4 days ago
Metropolitan Borough of Solihull, United Kingdom Tarmac Trading Limited Full timeTarmac Trading Limited: A Leading Company in the IndustryWe are a dynamic and forward-thinking company, committed to delivering exceptional results and creating a positive work environment.We are currently seeking a highly skilled Category Manager to join our team, based at our Solihull office, reporting directly to the Senior Procurement Manager – Cement...