Call Centre Leadership Position

1 day ago


Dingwall, Highland, United Kingdom ManpowerGroup Full time
About the Role
As a Children Senior Team Leader at ManpowerGroup, you will play a critical role in driving the success of our call centre operations. You will be responsible for leading a team of customer service agents, ensuring they deliver high-quality service and meet performance targets.

This is an exciting opportunity for experienced professionals looking to take their careers to the next level. With a competitive salary and performance-based incentives, you will have the chance to earn up to $80,000 per annum, depending on your experience and performance. Additionally, you will enjoy a range of benefits, including free car parking and opportunities for career progression in a growing business.

Key Responsibilities
The successful candidate will be responsible for:
• Leading and managing a team of up to ten customer service agents.
• Monitoring team performance against KPIs, ensuring targets are met and exceeded.
• Conducting one-on-one meetings and performance reviews, identifying areas for improvement and implementing action plans.
• Ensuring adherence to call centre processes, policies, and quality standards.
• Analyzing performance data to identify trends and implement improvements.

Requirements
To be considered for this role, you must have:
• Proven experience in a team leader or supervisor role within a call centre/commercial environment.
• Strong leadership and people management skills, with the ability to motivate and inspire a team.
• A results-driven mindset with a focus on achieving goals and improving team performance.

What We Offer
At ManpowerGroup, we are committed to providing a supportive and inclusive work environment that encourages collaboration, innovation, and growth. As a Children Senior Team Leader, you will have the opportunity to develop your skills and expertise in a dynamic and fast-paced industry. With a competitive salary and performance-based incentives, you will be rewarded for your hard work and dedication.

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