Call Centre Leadership Role
7 days ago
Leadership Opportunity at Brook Street UK
About UsBrook Street UK is a successful call centre business that prioritizes excellent customer service and employee satisfaction. We are seeking an experienced leader to drive our team's success and contribute to our growth strategy.
Job DetailsThis is a full-time, permanent position offering a competitive salary of £42,000 - £55,000 per annum, depending on experience, plus benefits such as comprehensive training and development opportunities, health and wellness benefits, and free car parking.
Key ResponsibilitiesThe successful candidate will lead a team of up to ten customer service agents, focusing on:
- Motivating and developing team members through coaching and feedback.
- Monitoring performance and implementing strategies to improve results.
- Handling customer complaints efficiently and professionally.
- Collaborating with other departments to achieve shared goals.
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