Dingwall Parking Centre Administrator

3 weeks ago


Dingwall, Highland, United Kingdom APCOA PARKING UK Full time

About Our Organisation

APCOA PARKING UK is a leading provider of parking management solutions, committed to delivering exceptional service to our customers. We're passionate about innovation and customer satisfaction.

Job Summary

We're seeking an experienced Weekend Operations Coordinator to join our Processing Centre team in Dingwall. As a key member of our team, you will be responsible for reviewing CCTV footage, interpreting legal codes, and managing customer complaints. This is an exciting opportunity to join a dynamic organisation that values innovation, customer satisfaction, and teamwork.

Key Responsibilities:

  • CCTV Monitoring: Monitor CCTV footage to identify non-compliant vehicles and implement appropriate action.
  • Legal Code Interpretation: Interpret enabling legal code of practice to ensure compliance with parking regulations.
  • Customer Complaints: Manage customer complaints and provide resolution via phone or email.
  • Process Efficiency: Streamline processes for applying discounts and exemptions to improve operational efficiency.
  • Software Proficiency: Use software programs such as Parkway and FGL to enhance productivity and accuracy.
  • Clerical Skills: Possess strong clerical skills, including data entry, record-keeping, and communication.
  • Learning and Development: Participate in ongoing training and development opportunities to enhance your skills and knowledge.

    Benefits:

    • Competitive Salary: Earn a competitive salary of £23,795 per annum, reflecting the demands of the role.
    • Annual Leave: Enjoy 6 weeks annual leave per annum, rising to 7 weeks after 6 months.
    • Pension Scheme: Contribute to a comprehensive pension scheme, securing your financial future.
    • Employee Recognition: Be part of an employee of the month award scheme, celebrating outstanding performance.
    • Discounts: Take advantage of employee discounts on various products and services.
    • Training and Development: Engage in award-winning training and development programmes, enhancing your skills and career prospects.


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