Call Centre Operations Manager

4 days ago


Dingwall, Highland, United Kingdom ManpowerGroup Full time
Job Overview

We are seeking a highly motivated and experienced Call Centre Team Leader to join our leadership team in Dingwall. As a key member of our team, you will be responsible for leading and managing a team of customer service agents, ensuring they deliver high-quality service while achieving both individual and team performance goals.

Key Responsibilities
  • Lead, coach, and develop a team of call centre agents, providing regular feedback and support.
  • Monitor team performance against KPIs, ensuring targets are met and exceeded.
  • Conduct one-on-one meetings and performance reviews, identifying areas for improvement and implementing action plans.
  • Handle escalated customer inquiries with professionalism and efficiency.
  • Foster a positive, motivating team environment, encouraging collaboration and high morale.


  • Dingwall, Highland, United Kingdom Brook Street UK Full time

    Job Title: Call Centre Team LeaderWe are seeking an experienced and results-driven individual to lead our call centre team. As a Call Centre Team Leader, you will be responsible for managing a team of customer service agents, ensuring they deliver high-quality service while achieving individual and team performance goals.This is a competitive opportunity...


  • Dingwall, Highland, United Kingdom Brook Street UK Full time

    Leadership Opportunity at Brook Street UKAbout UsBrook Street UK is a successful call centre business that prioritizes excellent customer service and employee satisfaction. We are seeking an experienced leader to drive our team's success and contribute to our growth strategy.Job DetailsThis is a full-time, permanent position offering a competitive salary of...

  • Senior Team Manager

    7 days ago


    Dingwall, Highland, United Kingdom Brook Street UK Full time

    Job Title: Senior Team ManagerCompany OverviewBrook Street UK is a dynamic and rapidly growing call centre business, committed to delivering exceptional customer service and fostering a supportive, team-oriented environment. With a focus on continuous improvement and innovation, we are looking for an experienced leader to join our leadership team.Salary and...


  • Dingwall, Highland, United Kingdom Apcoa Parking Full time

    Job OverviewWe are seeking an experienced Data Centre Administrator to join our team at Apcoa Parking. The successful candidate will be responsible for managing and maintaining accurate records, processing payments, and ensuring compliance with regulatory requirements.


  • Dingwall, Highland, United Kingdom Halfords Full time

    We're seeking a Service Centre Supervisor to join our team at Halfords. This is a fantastic opportunity to develop your leadership skills, with a salary range of £30,000 - £35,000 per annum and an uncapped bonus potential of £10,800 per year.The role involves leading a team to success, delivering high customer satisfaction, and managing KPIs. You'll have...


  • Dingwall, Highland, United Kingdom APCOA PARKING UK Full time

    About Our OrganisationAPCOA PARKING UK is a leading provider of parking management solutions, committed to delivering exceptional service to our customers. We're passionate about innovation and customer satisfaction.Job SummaryWe're seeking an experienced Weekend Operations Coordinator to join our Processing Centre team in Dingwall. As a key member of our...


  • Dingwall, Highland, United Kingdom ManpowerGroup Full time

    About the RoleThis is an exciting opportunity to lead a team of customer service professionals in a dynamic and rapidly growing call centre business. As a Call Centre Team Leader, you will play a crucial role in motivating your team, providing ongoing training, and driving a culture of continuous improvement.RequirementsProven experience in a team leader or...


  • Dingwall, Highland, United Kingdom Construction & Property Recruitment Full time

    About the RoleWe are looking for a Marketing Operations Coordinator to join our team on a part-time basis. The successful candidate will assist with various marketing activities and administrative tasks.Responsibilities:Marketing OperationsSupport the development and implementation of marketing strategies and campaigns.Assist in creating and scheduling...


  • Dingwall, Highland, United Kingdom Blue Arrow - Inverness Full time

    Job Title: Production Operations ManagerAbout the Company:Blue Arrow is a leading provider of temporary and permanent workforce solutions. We have an exciting opportunity for a highly motivated and experienced Production Operations Manager to join our team in Dingwall.Key Responsibilities:- Oversee production activities, ensuring smooth and efficient...


  • Dingwall, Highland, United Kingdom ManpowerGroup Full time

    Unlock Your Potential as a Customer Service Team ManagerJoin ManpowerGroup, a leading global workforce solutions company, as a Children Senior Team Leader and take your career to new heights. In this pivotal role, you will lead a team of customer service agents, ensuring they deliver exceptional service and meet performance targets.This is an exceptional...


  • Dingwall, Highland, United Kingdom ZipRecruiter Full time

    Job OverviewWe are seeking a highly skilled Production Supervisor to oversee production operations and lead a team of production workers in Dingwall. The ideal candidate will have proven experience in managing manufacturing processes, ensuring quality standards are met, and improving efficiency.This role is an excellent opportunity for a motivated individual...


  • Dingwall, Highland, United Kingdom Be Personnel Ltd Full time

    At Be Personnel Ltd, we are seeking a skilled Operations Process Improvement Manager to join our team in Dingwall. This is an exciting opportunity for a motivated individual to work with Scotland's leading brand for farmed salmon.The estimated salary for this role is £45,000 - £55,000 per annum, depending on experience, plus a 25% bonus based on the...


  • Dingwall, Highland, United Kingdom Brook Street UK Full time

    Join us as a Customer Service Team Lead and help shape the future of our call centre!About the RoleWe're looking for an experienced leader to oversee a team of customer service agents, ensuring they deliver exceptional service while meeting performance targets. This is a great opportunity to advance your career and work with a talented team.What We OfferWe...


  • Dingwall, Highland, United Kingdom Halfords Full time

    At Halfords, we're seeking a highly skilled Automotive Operations Manager to lead our team to success. As the highest earner in your career with a salary range of £30,000 - £35,000 per annum, you'll be responsible for driving business performance and delivering an excellent customer experience.We're offering a competitive bonus scheme with an average...

  • Operations Supervisor

    3 weeks ago


    Dingwall, Highland, United Kingdom Blue Arrow - Inverness Careers Full time

    Job Description:We are seeking a highly skilled Operations Supervisor to join our team in Dingwall. In this role, you will be responsible for overseeing the production operations and ensuring that quality standards are met.Main Responsibilities:Supervising production activities and ensuring daily operations run smoothlyLeading and developing a team of...


  • Dingwall, Highland, United Kingdom Blue Arrow - Inverness Full time

    Job Title: Manufacturing Operations Lead About the Role:We are seeking a highly motivated and experienced Manufacturing Operations Lead to oversee the production operations for our client in Dingwall.The ideal candidate will ensure that manufacturing processes run smoothly and efficiently, meeting our clients' quality standards and production targets.Key...


  • Dingwall, Highland, United Kingdom Brook Street UK Full time

    Lead Customer Service Agent - Performance and DevelopmentWe are looking for a highly motivated and experienced Lead Customer Service Agent to join our team. In this role, you will be responsible for leading and managing a team of customer service agents, developing their skills and performance, and driving quality improvement.This is a rewarding opportunity...

  • Operations Supervisor

    4 weeks ago


    Dingwall, Highland, United Kingdom Blue Arrow - Inverness Full time

    Job Title: Operations Supervisor - Production About the Role:We are looking for an experienced Operations Supervisor - Production to join our team in Dingwall.The successful candidate will be responsible for overseeing production operations, ensuring quality standards and production targets are met.Key Responsibilities:Production Oversight: Supervise daily...


  • Dingwall, Highland, United Kingdom Construction & Property Recruitment Full time

    Job OverviewWe are seeking an experienced Administrative and Marketing Coordinator to join our dynamic team at Construction & Property Recruitment. As a key member of the team, you will play a vital role in supporting daily operations and marketing efforts.Key Responsibilities:Manage daily office operations, including answering calls, managing calendars, and...


  • Dingwall, Highland, United Kingdom AFS LOGISTICS LTD. Full time

    AFS LOGISTICS LTD. offers an excellent opportunity for a Freight Transportation Operator to join our team.Earn between £160.80 - £210.80 +VAT per day, with the potential to increase earnings through referrals and daily bonuses.We are seeking a reliable individual who can efficiently manage their routes and ensure timely deliveries.The successful candidate...