Contact Centre Leadership Role

6 days ago


Dingwall, Highland, United Kingdom Brook Street UK Full time
Lead Customer Service Agent - Performance and Development

We are looking for a highly motivated and experienced Lead Customer Service Agent to join our team. In this role, you will be responsible for leading and managing a team of customer service agents, developing their skills and performance, and driving quality improvement.

This is a rewarding opportunity with a salary range of £35,000 - £40,000 per annum, as well as performance-based incentives, comprehensive training, and development opportunities. You will also have the chance to work in a supportive and dynamic team environment, contributing to the growth and success of our business.

The successful candidate will have strong leadership and people management skills, experience in a team leader or supervisor role, and a passion for delivering high-quality results and improving team performance.



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