Customer Service Team Manager

4 days ago


Dingwall, Highland, United Kingdom ManpowerGroup Full time
Unlock Your Potential as a Customer Service Team Manager
Join ManpowerGroup, a leading global workforce solutions company, as a Children Senior Team Leader and take your career to new heights. In this pivotal role, you will lead a team of customer service agents, ensuring they deliver exceptional service and meet performance targets.

This is an exceptional opportunity for experienced professionals to drive business growth, improve team performance, and accelerate their career advancement. With a competitive salary of $75,000 - $95,000 per annum, depending on experience, and performance-based incentives, you will be recognized and rewarded for your achievements. Additionally, you will enjoy a comprehensive compensation package, including free car parking and opportunities for career progression in a growing business.

Role Requirements
The successful candidate will be responsible for:
• Leading and managing a team of up to ten customer service agents.
• Monitoring team performance against KPIs, ensuring targets are met and exceeded.
• Conducting one-on-one meetings and performance reviews, identifying areas for improvement and implementing action plans.
• Ensuring adherence to call centre processes, policies, and quality standards.
• Analyzing performance data to identify trends and implement improvements.

Apply Now
If you are a motivated and results-driven professional looking to unlock your potential as a Customer Service Team Manager, apply now to join our dynamic team at ManpowerGroup.

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