Customer Service Representative
3 weeks ago
Job Title: Administration Assistant
Location: Inverness, Scotland
Salary: £23,000 per annum
Priority Recruitment seeks an experienced Administration Assistant to support our Appeals Handling Team in Inverness. This role offers a challenging and rewarding opportunity to develop your skills and contribute to the success of our clients.
Key Responsibilities- Manage written appeals for private parking charge notices with clear and accurate communication.
- Compile responses to case data, ensuring compliance with procedures.
- Offer guidance to customers on appealing parking charges over the phone.
- Meet key performance indicators (KPIs) and achieve set targets.
- Outstanding written and verbal communication skills.
- A strong focus on accuracy and quality work.
- Proficient in Microsoft Office applications, including Outlook, Excel, and Word.
- Competitive annual salary of £23,000.
- Pension scheme and life assurance plan.
- Regular performance incentives.
- Up to 29 days holiday, including bank holidays.
- Ongoing training and professional development opportunities.
- Free on-site parking.
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