Customer Service Representative

3 weeks ago


Dingwall, Highland, United Kingdom Priority Recruitment Full time

Job Title: Administration Assistant
Location: Inverness, Scotland

Salary: £23,000 per annum

About the Role

Priority Recruitment seeks an experienced Administration Assistant to support our Appeals Handling Team in Inverness. This role offers a challenging and rewarding opportunity to develop your skills and contribute to the success of our clients.

Key Responsibilities
  1. Manage written appeals for private parking charge notices with clear and accurate communication.
  2. Compile responses to case data, ensuring compliance with procedures.
  3. Offer guidance to customers on appealing parking charges over the phone.
  4. Meet key performance indicators (KPIs) and achieve set targets.
Requirements
  • Outstanding written and verbal communication skills.
  • A strong focus on accuracy and quality work.
  • Proficient in Microsoft Office applications, including Outlook, Excel, and Word.
Our Benefits
  1. Competitive annual salary of £23,000.
  2. Pension scheme and life assurance plan.
  3. Regular performance incentives.
  4. Up to 29 days holiday, including bank holidays.
  5. Ongoing training and professional development opportunities.
  6. Free on-site parking.


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