Customer Service Liaison

7 days ago


Dingwall, Highland, United Kingdom Priority Recruitment Full time
Appeals Handler - Administration Assistant

We are seeking an experienced Appeals Handler to join our client's busy team in Inverness, Scotland. This role involves managing written appeals for private parking charge notices, providing customer support, and ensuring accurate and timely responses.

Responsibilities and Requirements

This role requires excellent written and verbal communication skills, as well as a focus on accuracy and high-quality work. Proficiency in using Microsoft Office applications, including Outlook, Excel, and Word, is also essential.

About the Position
  • Manage written appeals for private parking charge notices.
  • Provide customer support and ensure accurate and timely responses.
  • Meet key performance indicators (KPIs) and ensure targets are achieved.
What We Offer
  • A competitive salary of $32,040 per year.
  • A pension scheme and Life Assurance Plan.


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