Customer Service Team Lead

7 days ago


Dingwall, Highland, United Kingdom Brook Street UK Full time

Join us as a Customer Service Team Lead and help shape the future of our call centre

About the Role

We're looking for an experienced leader to oversee a team of customer service agents, ensuring they deliver exceptional service while meeting performance targets. This is a great opportunity to advance your career and work with a talented team.

What We Offer

We provide a competitive salary of £45,000 - £60,000 per annum, depending on experience, plus benefits like comprehensive training and development opportunities, health and wellness benefits, and free car parking.

Main Responsibilities

The ideal candidate will:

  • Lead and manage a team of customer service agents.
  • Develop and implement strategies to improve performance.
  • Address customer concerns efficiently and effectively.
  • Collaborate with other teams to achieve business objectives.


  • Dingwall, Highland, United Kingdom Brook Street UK Full time

    Team Lead - Customer Service and PerformanceWe require a skilled and motivated Team Lead to join our customer service team. As a Team Lead, you will be responsible for leading and managing a team of customer service agents, driving performance and quality improvement, and developing your team members.This role offers a competitive salary of £35,000 -...


  • Dingwall, Highland, United Kingdom ManpowerGroup Full time

    Unlock Your Potential as a Customer Service Team ManagerJoin ManpowerGroup, a leading global workforce solutions company, as a Children Senior Team Leader and take your career to new heights. In this pivotal role, you will lead a team of customer service agents, ensuring they deliver exceptional service and meet performance targets.This is an exceptional...


  • Dingwall, Highland, United Kingdom ManpowerGroup Full time

    About the RoleThis is an exciting opportunity to lead a team of customer service professionals in a dynamic and rapidly growing call centre business. As a Call Centre Team Leader, you will play a crucial role in motivating your team, providing ongoing training, and driving a culture of continuous improvement.RequirementsProven experience in a team leader or...


  • Dingwall, Highland, United Kingdom Highland Council Full time

    Company Overview">The Highland Council is committed to providing a professional and efficient frontline service throughout its customer service network. Our team of dedicated staff work tirelessly to resolve customer requests for service and information, ensuring that our residents receive the best possible support.Salary: £19,000 - £21,000 per annum,...

  • Team Lead

    7 days ago


    Dingwall, Highland, United Kingdom Halfords Full time

    Are you ready to take on a leadership role at Halfords? We're looking for a Team Lead - Autocentre who can drive business performance and deliver exceptional customer satisfaction.This is an exciting opportunity to join our team, with a salary range of £30,000 - £35,000 per annum, including an uncapped bonus potential of £10,800 per year.The benefits...


  • Dingwall, Highland, United Kingdom Tesco Full time

    About the RoleWe are seeking an enthusiastic and skilled Barista to join our Tesco Cafe team. As a key member of the team, you will be responsible for delivering exceptional customer service and ensuring that every customer has a positive experience in our cafes.The ideal candidate will have experience working as a Barista or in a hospitality environment,...


  • Dingwall, Highland, United Kingdom Tesco Full time

    About the RoleWe are seeking a Customer Service Ambassador to join our team as a Customer Delivery Driver. As a key member of our logistics team, you will play a vital role in delivering excellent customer service and ensuring timely delivery of groceries to our customers.ResponsibilitiesDeliver groceries to customers within their allocated time...


  • Dingwall, Highland, United Kingdom Highland Council Full time

    Duties and ResponsibilitiesThis role involves providing a high-quality frontline service to customers, ensuring that their needs are met in a timely and efficient manner. Key responsibilities will include:Providing exceptional customer service to customers across a variety of channelsResolving customer queries and issues in a timely and efficient...


  • Dingwall, Highland, United Kingdom Priority Recruitment Full time

    Appeals Handler - Administration AssistantWe are seeking an experienced Appeals Handler to join our client's busy team in Inverness, Scotland. This role involves managing written appeals for private parking charge notices, providing customer support, and ensuring accurate and timely responses.Responsibilities and RequirementsThis role requires excellent...


  • Dingwall, Highland, United Kingdom Priority Recruitment Full time

    Job Title: Administration AssistantLocation: Inverness, ScotlandSalary: £23,000 per annumAbout the RolePriority Recruitment seeks an experienced Administration Assistant to support our Appeals Handling Team in Inverness. This role offers a challenging and rewarding opportunity to develop your skills and contribute to the success of our clients.Key...

  • Senior Team Manager

    7 days ago


    Dingwall, Highland, United Kingdom Brook Street UK Full time

    Job Title: Senior Team ManagerCompany OverviewBrook Street UK is a dynamic and rapidly growing call centre business, committed to delivering exceptional customer service and fostering a supportive, team-oriented environment. With a focus on continuous improvement and innovation, we are looking for an experienced leader to join our leadership team.Salary and...


  • Dingwall, Highland, United Kingdom Tesco Full time

    About the JobWe are seeking a Customer Experience Associate to join our Tesco Cafe team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring our customers enjoy delicious coffee and food. With over 316 cafes across the country, we are committed to providing a unique experience for every customer.The...

  • Barista Team Member

    3 weeks ago


    Dingwall, Highland, United Kingdom Tesco Full time

    About the RoleAs a Barista Team Member at Tesco Cafe, you will be responsible for delivering exceptional customer service and ensuring our customers enjoy delicious coffee and food. With over 316 cafes across the country, we are committed to providing a unique experience for every customer.We are seeking an enthusiastic individual who is passionate about...

  • Store Team Member

    4 weeks ago


    Dingwall, Highland, United Kingdom Tesco Full time

    About the RoleWe are looking for a customer-focused and team-oriented individual to join our store team as a Sales Associate. This is a fantastic opportunity to work in a dynamic retail environment, serving customers with passion and pride, and contributing to the success of our store.Key ResponsibilitiesDeliver exceptional customer service, responding to...


  • Dingwall, Highland, United Kingdom Halfords Full time

    We're seeking a Service Centre Supervisor to join our team at Halfords. This is a fantastic opportunity to develop your leadership skills, with a salary range of £30,000 - £35,000 per annum and an uncapped bonus potential of £10,800 per year.The role involves leading a team to success, delivering high customer satisfaction, and managing KPIs. You'll have...


  • Dingwall, Highland, United Kingdom Entain Group Full time

    What You Will DoAs a Retail Customer Service Manager at Entain, you will be responsible for providing exceptional customer service, managing customer complaints, and maintaining a clean and safe working environment. Your key responsibilities will include:Delivering outstanding customer service and resolving customer complaints in a timely manner.Maintaining...


  • Dingwall, Highland, United Kingdom Tesco Full time

    About the JobWe are seeking Night Shift Team Members to join our team at Tesco. As a member of our team, you will be responsible for delivering exceptional customer service, working efficiently with colleagues, and maintaining high store standards.Your key responsibilities will include knowing your customers, serving them with passion and pride, and working...

  • Cafe Service Expert

    3 weeks ago


    Dingwall, Highland, United Kingdom Tesco Full time

    About UsTesco Cafe is a great place to work, with a family feel and a genuine commitment to diversity and inclusion. We strive to create a workforce that reflects our customers' needs, offering a range of working patterns and opportunities for development. Our goal is to attract and welcome applicants from all walks of life and provide a supportive...


  • Dingwall, Highland, United Kingdom Priority Recruitment Full time

    Job Title: Support Services AssociateAnnual Salary: £23,000We have an exciting opportunity for a Support Services Associate to join our team at Priority Recruitment. This role will involve managing written appeals, delivering excellent customer service, and ensuring timely responses.Key Tasks:Respond to written appeals with clear and concise...

  • Barista Team Member

    4 weeks ago


    Dingwall, Highland, United Kingdom Tesco Full time

    Job DescriptionWorking at speed to serve a range of drinks to our customers quickly and efficientlyMaking sure you adhere to food safety and hygiene regulations to ensure we meet the required standardsRegularly reviewing stock levels and being aware of (and following) all of our policies and proceduresWorking with the Cafe Manager to identify and support...