Children Senior Team Leader
5 days ago
Call Centre Team Leader Location: Job Type: Full-time, Permanent
As they continue to expand, they are looking for a skilled and motivated Team Leader to join their leadership team and help drive their success.
As a Call Centre Team Leader, you will be responsible for leading and managing a team of up to ten customer service agents, ensuring they deliver high-quality service while achieving both individual and team performance goals. You will play a crucial role in motivating your team, providing ongoing training, and driving a culture of continuous improvement.
Monitor team performance against KPIs, ensuring targets are met and exceeded.
Conduct one-on-one meetings and performance reviews, identifying areas for improvement and implementing action plans.
Ensure adherence to call centre processes, policies, and quality standards.
Analyze performance data to identify trends and implement improvements.
Proven experience in a team leader or supervisor role within a call centre/commercial enviroment.
Strong leadership and people management skills, with the ability to motivate and inspire a team.
A results-driven mindset with a focus on achieving goals and improving team performance.
Competitive salary and performance-based incentives.
Comprehensive training and development opportunities.
Free car parking
Opportunities for career progression in a growing business.
Apply today to join a vibrant team and help them continue to deliver outstanding results.
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Senior Partner
3 months ago
Dingwall, Highland, United Kingdom SENIOR SPIRIT OF ROSELLE PARK Full timeSenior Partner - Farming and Commercial Insurance Business A growth opportunity for agricultural leaders in the Scottish Highlands Run your own fully operational farming insurance business with renewal rates of 95% Six-figure income potential with further earnings growth and no capital investment required High profile agency with a diverse customer base...
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Senior Partner, Commercial
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Dingwall, Highland, United Kingdom SENIOR SPIRIT OF ROSELLE PARK Full timeSenior Partner - Farming and Commercial Insurance Business A growth opportunity for agricultural leaders in the Scottish Highlands Run your own fully operational farming insurance business with renewal rates of 95% High profile agency with a diverse customer base of Personal and B2B/SME businesses Create bespoke insurance solutions with the support of...
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Data Management
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Dingwall, Highland, United Kingdom Brook Street UK Full timeJob Type: Full-time, Permanent As they continue to expand, they are looking for a skilled and motivated Team Leader to join their leadership team and help drive their success. As a Call Centre Team Leader, you will be responsible for leading and managing a team of up to ten customer service agents, ensuring they deliver high-quality service while...
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Brook Street UK | Team Leader | dingwall
3 weeks ago
Dingwall, Highland, United Kingdom Brook Street UK Full timeTeam Leader Location: Dingwall Salary: Competitive, plus benefits Job Type: Full-time, Permanent Brook Street are recruiting for a dynamic and rapidly growing call centre business, committed to delivering exceptional customer service and fostering a supportive, team-oriented environment. As they continue to expand, they are looking for a skilled and...
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Team Leader
3 weeks ago
Dingwall, United Kingdom Brook Street Full timeTeam Leader Location: Dingwall Salary: Competitive, plus benefits Job Type: Full-time, Permanent Brook Street are recruiting for a dynamic and rapidly growing call centre business, committed to delivering exceptional customer service and fostering a supportive, team-oriented environment. As they continue to expand, they are looking for a skilled and...
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Team Leader
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Team Leader
1 month ago
Dingwall, United Kingdom CV-Library Full timeTeam Leader Location: Dingwall, Scotland Salary: £26,000 (with a review after 6 months) Hours: Monday to Friday, 9:00 AM to 5:00 PM (flexibility required) About the Role: We are seeking an experienced and motivated Appeals Team Leader to join our clients dynamic team in Dingwall. In this role, you will supervise a team of agents, ensuring...
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Team Leader
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Team Leader
2 weeks ago
Dingwall, United Kingdom Brook Street Uk Full timeTeam Leader Location: Dingwall Salary: Competitive, plus benefits Job Type: Full-time, Permanent Brook Street are recruiting for a dynamic and rapidly growing call centre business, committed to delivering exceptional customer service and fostering a supportive, team-oriented environment.As they continue to expand, they are looking for a skilled and motivated...
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Team Leader
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Dingwall, United Kingdom Brook Street Nmr Full timeTeam Leader Location: Dingwall Salary: Competitive, plus benefits Job Type: Full-time, Permanent Brook Street are recruiting for a dynamic and rapidly growing call centre business, committed to delivering exceptional customer service and fostering a supportive, team-oriented environment.As they continue to expand, they are looking for a skilled and motivated...
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Team Leader
4 weeks ago
Dingwall, United Kingdom Priority Recruitment Full timeTeam LeaderLocation: Dingwall, ScotlandSalary: £26,000 (with a review after 6 months)Hours: Monday to Friday, 9:00 AM to 5:00 PM (flexibility required)About the Role:We are seeking an experienced and motivated Appeals Team Leader to join our clients dynamic team in Dingwall. In this role, you will supervise a team of agents, ensuring performance targets are...
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Team Leader
3 weeks ago
Dingwall, United Kingdom Brook Street UK Full timeTeam Leader Location: DingwallSalary: Competitive, plus benefitsJob Type: Full-time, Permanent Brook Street are recruiting for a dynamic and rapidly growing call centre business, committed to delivering exceptional customer service and fostering a supportive, team-oriented environment. As they continue to expand, they are looking for a skilled and...
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Team Lead
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Dingwall, Highland, United Kingdom ManpowerGroup Full timeCall Centre Team Leader Location: Dingwall Salary: Competitive, plus benefits Job Type: Full-time, Permanent Brook Street are recruiting for a dynamic and rapidly growing call centre business, committed to delivering exceptional customer service and fostering a supportive, team-oriented environment. As they continue to expand, they are looking for a...
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Appeals Team Leader
4 weeks ago
Dingwall, United Kingdom Drh Support Services Full timeAs part of their growth plans, my client is looking to add an appeals team leader to their appeals handling team.This role will be based in our office just north of Inverness, Scotland.Position Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.You will work alongside our clients...
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Senior Team Manager
7 days ago
Dingwall, Highland, United Kingdom Brook Street UK Full timeJob Title: Senior Team ManagerCompany OverviewBrook Street UK is a dynamic and rapidly growing call centre business, committed to delivering exceptional customer service and fostering a supportive, team-oriented environment. With a focus on continuous improvement and innovation, we are looking for an experienced leader to join our leadership team.Salary and...
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Appeals Team Leader
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Dingwall, United Kingdom Bristow and Sutor Group Full timeAppeals Team Leader - Dingwall Company Description As part of our growth plans, Debt Recovery Plus are looking are looking to strengthen the Appeals Handling team. We are part of the Bristow & Sutor Group – employing over 500 people, in debt recovery, throughout the UK. We are now looking for an Appeal Team Leader to manage...
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Appeals Team Leader
3 weeks ago
Dingwall, United Kingdom DRH Support Services Full timeAs part of their growth plans, my client is looking to add an appeals team leader to their appeals handling team. This role will be based in our office just north of Inverness, Scotland. Position You will be responsible for the supervision of the department to ensure agents meet KPI measures and achieve targets. You must deliver daily expectations to agents...
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Customer Team Leader
7 months ago
Dingwall, United Kingdom Coop Full time**Customer Team Leader** - Location: The Co-operative Food, 13 Balconie Street, Dingwall, IV16 9UN - Pay: £12.10 per hour + great benefits - Contract: 20 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...
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Appeals Team Leader
7 days ago
Dingwall, United Kingdom Drh Support Services Full timeAs part of their growth plans, my client is looking to add an appeals team leader to their appeals handling team.This role will be based in our office just north of Inverness, Scotland.Position Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.You will be responsible for the supervision of the...
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Customer Service Team Manager
4 days ago
Dingwall, Highland, United Kingdom ManpowerGroup Full timeUnlock Your Potential as a Customer Service Team ManagerJoin ManpowerGroup, a leading global workforce solutions company, as a Children Senior Team Leader and take your career to new heights. In this pivotal role, you will lead a team of customer service agents, ensuring they deliver exceptional service and meet performance targets.This is an exceptional...