Children Senior Team Leader

5 days ago


Dingwall Highland, United Kingdom ManpowerGroup Full time

Call Centre Team Leader Location: Job Type: Full-time, Permanent

As they continue to expand, they are looking for a skilled and motivated Team Leader to join their leadership team and help drive their success.

As a Call Centre Team Leader, you will be responsible for leading and managing a team of up to ten customer service agents, ensuring they deliver high-quality service while achieving both individual and team performance goals. You will play a crucial role in motivating your team, providing ongoing training, and driving a culture of continuous improvement.

Monitor team performance against KPIs, ensuring targets are met and exceeded.
Conduct one-on-one meetings and performance reviews, identifying areas for improvement and implementing action plans.
Ensure adherence to call centre processes, policies, and quality standards.
Analyze performance data to identify trends and implement improvements.
Proven experience in a team leader or supervisor role within a call centre/commercial enviroment.
Strong leadership and people management skills, with the ability to motivate and inspire a team.
A results-driven mindset with a focus on achieving goals and improving team performance.
Competitive salary and performance-based incentives.
Comprehensive training and development opportunities.
Free car parking
Opportunities for career progression in a growing business.

Apply today to join a vibrant team and help them continue to deliver outstanding results.


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