Office Services Assistant

5 days ago

Cardiff, Cardiff, United Kingdom Starling Bank Full time

About Starling Bank

Welcome to Starling Bank, where we have redefined banking through innovative technology that empowers individuals to save, spend, and manage their finances in a transformative manner. As a fully licensed UK bank, we embody the agility and spirit of a tech-driven company, offering a banking experience that is fairer, more user-friendly, and designed to simplify financial management for everyone. Our team comprises over 3,000 dedicated professionals across various locations.

Role Overview

We are seeking a proactive and detail-oriented Facilities Assistant to join our vibrant Facilities Management team in Cardiff. This role is pivotal in ensuring a seamless and engaging workplace experience for our employees. As part of a growing office environment, you will play a crucial role in maintaining high standards of service delivery.

Key Responsibilities

  • Conduct daily inspections of the building, reporting any maintenance issues and ensuring cleanliness in all areas, including offices, meeting rooms, and kitchens.
  • Oversee the coordination of meeting and training rooms, collaborating with stakeholders to arrange furniture setups and layouts as per requirements.
  • Manage health and safety responsibilities, including conducting monthly safety assessments.
  • Document and address any facility-related issues, coordinating repairs with landlords and external contractors.
  • Ensure timely attendance of external contractors for maintenance tasks, verifying all necessary documentation is prepared in advance.
  • Serve as a First Aider and Fire Warden, ensuring safety protocols are followed.
  • Assist with the receipt and storage of goods and equipment deliveries.
  • Manage on-site merchandise and stock distribution to new employees.
  • Facilitate changes to staff and visitor access, maintaining an accurate log of access cards.
  • Provide reception coverage during breaks or absences of the receptionist.
  • Embrace new tasks and assist the business as needed, fostering a collaborative environment.
  • Maintain open lines of communication with colleagues, suppliers, and stakeholders to enhance service quality.

Candidate Profile

The ideal candidate will possess strong IT and administrative skills, with a keen eye for detail and the ability to manage multiple tasks effectively. Exceptional customer service skills and a proactive approach are essential for resolving day-to-day challenges in our office environment.

Why Join Us?

  • Enjoy 25 days of holiday, with the flexibility to take public holidays at your convenience.
  • Receive an additional day off for your birthday.
  • Benefit from increased annual leave with tenure, with options to buy or sell up to five extra days.
  • Participate in 16 hours of paid volunteering time each year.
  • Access a company-enhanced pension scheme and life insurance at four times your salary.
  • Receive private medical insurance, including mental health support and additional partner benefits.
  • Take advantage of generous family-friendly policies and an incentivized referral program.
  • Join Perkbox for retail discounts and wellness resources.
  • Engage in initiatives like Cycle to Work and Electric Vehicle leasing.

Commitment to Diversity

At Starling Bank, we value diversity and inclusion in our workplace. We encourage individuals from all backgrounds to apply, as we believe that a diverse team drives innovation and success.

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