Current jobs related to Customer Service Team Leader - Cardiff, Cardiff - Intelligent Office UK Limited
-
Customer Services Team Leader
2 weeks ago
Cardiff, Cardiff, United Kingdom Liberata Full timeJob Title: Customer Services Team LeaderWe are seeking a highly motivated and experienced Customer Services Team Leader to join our team at Liberata. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Lead...
-
UK Customer Services Team Leader
1 week ago
Cardiff, Cardiff, United Kingdom Brook Street Full timeJob Title: Customer Service Team LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Team Leader to join our team at Brook Street. As a Customer Service Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they provide excellent service to our customers.Key...
-
Customer Services Team Leader
7 days ago
Cardiff, Cardiff, United Kingdom Liberata Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Services Team Leader to join our team at Liberata. As a key member of our customer service team, you will be responsible for leading a team of staff to deliver exceptional customer service and support to our clients.Key ResponsibilitiesManage a team of staff to deliver customer service...
-
Customer Services Team Leader
2 weeks ago
Cardiff, Cardiff, United Kingdom Liberata Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Services Team Leader to join our team at Liberata. As a key member of our customer service team, you will be responsible for leading a team of staff to deliver exceptional customer service and support to our clients.Key ResponsibilitiesManage a team of staff to deliver customer service...
-
Customer Services Team Leader
6 days ago
Cardiff, Cardiff, United Kingdom Liberata Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Liberata. As a key member of our customer service team, you will be responsible for leading a team of staff to deliver exceptional customer service and support to our clients.Key ResponsibilitiesManage a team of customer service staff to ensure...
-
Customer Team Leader
4 weeks ago
Cardiff, Cardiff, United Kingdom CV-Library Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising our Customer Team Members, and delivering great customer service.Key ResponsibilitiesProvide exceptional customer service, ensuring a welcoming and...
-
Customer Repair Team Leader
6 days ago
Cardiff, Cardiff, United Kingdom Taff Housing Association Full timeRole Overview:We are seeking a skilled Customer Repair Team Leader to join our Customer Repairs Team. In this pivotal role, you will be responsible for managing complex maintenance issues, ensuring timely and effective resolutions, and overseeing the coordination of repairs across our homes.Key Responsibilities:Liaise with customers, contractors, and...
-
Customer Service Representative
1 month ago
Cardiff, Cardiff, United Kingdom Universal Business Team Full timeCustomer Service AdministratorWe are seeking a highly skilled Customer Service Administrator to join our team at Universal Business Team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, developing existing accounts, and bringing on new customers.Key Responsibilities:Answer incoming telephone...
-
Customer Service Representative
1 month ago
Cardiff, Cardiff, United Kingdom Universal Business Team Full timeCustomer Service AdministratorWe are seeking a highly skilled Customer Service Administrator to join our team at Universal Business Team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, developing existing accounts, and bringing on new customers.Key Responsibilities:Answer incoming telephone...
-
Customer Services Team Leader
1 week ago
Cardiff, Cardiff, United Kingdom Liberata Full timeAbout the RoleWe are seeking a highly skilled and experienced Team Lead for Customer Services to join our team at Liberata. As a Team Lead, you will be responsible for managing a team of staff, including a mix of homeworkers and office-based employees at our Cardiff site.Key ResponsibilitiesManage a team of staff to ensure individual performance targets are...
-
UK Customer Services Team Lead
3 weeks ago
Cardiff, Cardiff, United Kingdom Brook Street UK Full timeCustomer Service Team Leader Job DescriptionAn exciting opportunity has arisen for a Customer Service Team Leader to work closely with the Customer Services Manager to provide direction, instruction, and guidance to an established customer service team, ensuring the delivery of exceptional service to customers.Key Responsibilities:Provide leadership and...
-
UK Customer Services Team Lead
3 weeks ago
Cardiff, Cardiff, United Kingdom Brook Street UK Full timeCustomer Service Team Leader Job DescriptionAn exciting opportunity has arisen for a Customer Service Team Leader to work closely with the Customer Services Manager to provide direction, instruction, and guidance to an established customer service team, ensuring the delivery of exceptional service to customers.Key Responsibilities:Provide leadership and...
-
Customer Service Team Lead
3 weeks ago
Cardiff, Cardiff, United Kingdom Brook Street NMR Full timeCustomer Service Team Leader OpportunityAn exciting role has become available for a Customer Service Team Leader to join our team at Brook Street NMR. As a key member of our customer service department, you will work closely with the Customer Services Manager to provide direction, instruction, and guidance to our established customer service team.This role...
-
Customer Service Team Lead
3 weeks ago
Cardiff, Cardiff, United Kingdom Brook Street NMR Full timeCustomer Service Team Leader OpportunityAn exciting role has become available for a Customer Service Team Leader to join our team at Brook Street NMR. As a key member of our customer service department, you will work closely with the Customer Services Manager to provide direction, instruction, and guidance to our established customer service team.This role...
-
Guest Service Team Leader
3 weeks ago
Cardiff, Cardiff, United Kingdom Accor Full timeLead the Way as a Multi-Site Guest Service Team LeaderAre you a hospitality professional with a background in rooms, ready to step up and lead a dynamic team? Accor, the world's leading hotel operator, is on the hunt for a passionate and skilled team leader to guide our guest service teams across multiple locations. If you have a talent for ensuring...
-
Guest Service Team Leader
4 weeks ago
Cardiff, Cardiff, United Kingdom Accor Full timeLead the Way as a Multi-Site Guest Service Team LeaderAre you a hospitality professional with a background in rooms, ready to step up and lead a dynamic team? Accor, the world's leading hotel operator, is on the hunt for a passionate and skilled team leader to guide our guest service teams across multiple locations. If you have a talent for ensuring...
-
Guest Service Team Leader
4 weeks ago
Cardiff, Cardiff, United Kingdom Accor Full timeLead the Way as a Multi-Site Guest Service Team LeaderAre you a hospitality professional with a background in rooms, ready to step up and lead a dynamic team? Accor, the world's leading hotel operator, is on the hunt for a passionate and skilled team leader to guide our guest service teams across multiple locations. If you have a talent for ensuring...
-
Guest Service Team Leader
3 weeks ago
Cardiff, Cardiff, United Kingdom Accor Full timeLead the Way as a Multi-Site Guest Service Team LeaderAre you a hospitality professional with a background in rooms, ready to step up and lead a dynamic team? Accor, the world's leading hotel operator, is on the hunt for a passionate and skilled team leader to guide our guest service teams across multiple locations. If you have a talent for ensuring...
-
Team Leader
1 month ago
Cardiff, Cardiff, United Kingdom Card Factory Full timeJob Introduction We are seeking a highly motivated and customer-focused Team Leader to join our successful Card Factory team in Cardiff Queen Street. As a Team Leader, you will play a key role in driving the success of our store by supporting the Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of...
-
Team Leader
1 month ago
Cardiff, Cardiff, United Kingdom Card Factory Full timeJob Introduction We are seeking a highly motivated and customer-focused Team Leader to join our successful Card Factory team in Cardiff Queen Street. As a Team Leader, you will play a key role in driving the success of our store by supporting the Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of...
Customer Service Team Leader
2 months ago
Job Title: Reception & Office Services Team Lead
Job Summary:
We are seeking a highly skilled and experienced Reception & Office Services Team Lead to join our team at Intelligent Office UK Limited. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our Cardiff office, including the management of our print room, mail room, and front of house services.
Key Responsibilities:
- Customer Service: Maintain excellent customer relationships, including customer feedback and surveys, and work with the account manager to develop and implement customer service strategies.
- Staff Management: Develop and lead a high-performing team, ensuring proper resolution of issues, managing shift patterns and coverage, and initiating recruitment processes.
- Operations: Oversee all aspects of the print room, mail room, and front of house services, including event management, workflow management, and equipment maintenance.
- Financial Management: Ensure adherence to financial and budget processes and controls, and manage vendor and supplier performance.
- Health and Safety: Participate in health and safety audits and assessments, and ensure compliance with company policies and procedures.
Requirements:
- Customer Focus: Exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment.
- Leadership: Proven leadership skills, with experience in leading a team in a similar environment.
- Communication: Excellent communication skills, with the ability to operate at all levels within the organisation.
- Administration: Strong administration skills, with proficiency in Microsoft packages such as Word and Excel.
Benefits:
- Private Medical Insurance: Comprehensive private medical insurance.
- Life Insurance/Life Assurance: Life insurance and life assurance.
- Company Pension: Company pension scheme.
- Corporate Eye Care: Corporate eye care scheme.
- Personal Accident: Personal accident insurance.
- Company Sick Pay: Company sick pay scheme.
Company Culture:
We value diversity and inclusion, and are committed to creating a culture that values openness, fairness, and transparency. We are an equal opportunities employer and welcome applications from all qualified candidates.
