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Team Leader
2 months ago
Job Introduction
We are seeking a highly motivated and customer-focused Team Leader to join our successful Card Factory team in Cardiff Queen Street. As a Team Leader, you will play a key role in driving the success of our store by supporting the Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.
Role Responsibility
As a Team Leader, you will be responsible for leading the store team in the absence of the Store Manager, ensuring that high standards are maintained and exceptional customer service is delivered every day. You will also be responsible for reviewing store performance data, identifying areas for improvement, and implementing changes to drive business growth.
The Ideal Candidate
- You will be passionate about celebrating our customers' life moments and have a customer-centric approach to everything you do.
- You will have excellent leadership skills, with the ability to motivate and inspire your team to deliver exceptional results.
- You will be commercially minded, with a strong understanding of the retail industry and the ability to drive business growth.
- You will be an engaging and enthusiastic team player, with a positive forward-thinking approach.
- You will be comfortable reviewing store performance data and identifying areas for improvement.
Package Description
As a Team Leader at Card Factory, you will receive a competitive salary and benefits package, including a 25% colleague discount in-store and online, Save As You Earn scheme, and access to a range of employee assistance programs. You will also have the opportunity to develop your skills and career through our Retail Management Apprenticeship Programmes and virtual internal network for learning.
About the Company
Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. We are committed to delivering exceptional customer service and driving business growth through innovation and excellence.
