Team Leader
2 weeks ago
About the Role:
We are seeking an experienced Team Leader to join our team at Maximus. As a Team Leader, you will be responsible for leading a team of customer service advisors and ensuring that they provide a high level of service to our customers.
Key Responsibilities:
- Provide coaching and development opportunities to team members to improve their performance and skills.
- Monitor and report on team performance, identifying areas for improvement and implementing changes to achieve targets.
- Ensure that all team members are aware of and adhere to company policies and procedures.
- Manage and resolve customer complaints and issues in a professional and timely manner.
- Work closely with other teams and departments to ensure seamless service delivery.
Requirements:
- At least 2 years of experience in a similar role.
- Excellent communication and interpersonal skills.
- Ability to coach and develop team members.
- Strong analytical and problem-solving skills.
- IT literate with full working knowledge of MS Office Suite.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career development and progression.
- A dynamic and supportive work environment.
About Maximus:
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. We are committed to delivering high-quality services that make a positive impact on people's lives.
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