Team Leader

2 months ago

Cardiff, Cardiff, United Kingdom Sedgwick Full time

About the Role:

We are seeking an experienced Team Leader to join our Sedgwick Repair Solutions team. As a Team Leader, you will be responsible for the day-to-day management of the team, including being a focal point for team inquiries, identifying and fulfilling training requirements, team morale, absence management, and team performance.

Key Responsibilities:

  • Lead and motivate a team of customer service representatives
  • Develop and implement training programs to improve team performance
  • Manage team morale and engagement
  • Ensure effective absence management and team performance
  • Model the behaviors required to deliver excellence

What We Offer:

  • Competitive salary and benefits package
  • Opportunity to work in a dynamic and fast-paced environment
  • Flexible working arrangements, including remote work options
  • Professional development and training opportunities
  • A supportive and inclusive team culture

About Sedgwick:

Sedgwick is a leading provider of claims management and repair services. We are committed to delivering exceptional customer service and building strong relationships with our clients and colleagues. Our company values diversity, equity, and inclusion, and we strive to create a workplace culture that is welcoming and inclusive for all.

Requirements:

  • Proven experience in a team leadership or management role
  • Excellent communication and interpersonal skills
  • Ability to motivate and develop a team
  • Strong organizational and time management skills
  • Flexibility and adaptability in a fast-paced environment

What We're Looking For:

We are looking for a highly motivated and experienced Team Leader who is passionate about delivering exceptional customer service and building strong relationships with our clients and colleagues. If you are a natural leader with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity.

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