Team Leader
1 month ago
About the Role:
We are seeking an experienced Team Leader to join our team at Maximus. As a Team Leader, you will be responsible for leading a team of customer service advisors and ensuring that they provide a high level of service to our customers.
Key Responsibilities:
- Provide coaching and development opportunities to team members to improve their performance and skills
- Monitor and report on team performance, identifying areas for improvement and implementing changes as needed
- Ensure that all team members are aware of and adhere to company policies and procedures
- Manage and resolve customer complaints and issues in a timely and professional manner
- Work closely with other teams and departments to ensure seamless service delivery
Requirements:
- At least 2 years of experience in a similar role
- Excellent communication and interpersonal skills
- Ability to coach and develop team members
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
About Us:
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. We are committed to making a positive impact on people's lives and are seeking talented individuals to join our team.
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