Customer Services Team Leader

1 week ago


Cardiff, Cardiff, United Kingdom Liberata Full time

About the Role

We are seeking a highly skilled and experienced Team Lead for Customer Services to join our team at Liberata. As a Team Lead, you will be responsible for managing a team of staff, including a mix of homeworkers and office-based employees at our Cardiff site.

Key Responsibilities

  • Manage a team of staff to ensure individual performance targets are met
  • Ensure individual quality targets are met
  • Deal with customer queries in a timely and efficient manner
  • Maintain a high quality of work, in accordance with departmental and service agreements
  • Observe confidentiality and data security of document handling

Requirements

  • Experience of working in a Customer Services environment
  • Experience of dealing with challenging situations and difficult customers
  • Ability to manage teams within a performance and quality framework
  • Able to build excellent working relationships with all stakeholders

What We Offer

  • Monday to Friday working
  • No Bank Holiday working
  • Working only between 8:30 – 5:30
  • Hybrid working – on a rota basis
  • Free eye tests
  • Development and qualification opportunities
  • Onsite parking
  • 25 days annual leave (Fulltime) + up to 8 days Bank Holidays
  • Organised company events
  • Wellness programme
  • Staff Referral Programme
  • Access to staff discounts with retailers

About Liberata

Liberata is an AWARD WINNING outsource company, working alongside our clients to ensure we are caring for our customers whilst delivering contractual agreements.

How to Apply

If you are a motivated and experienced Team Lead looking for a new challenge, please submit your application.



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